Supervision in the Hospitality Industry

Jack E. Miller, Karen Drummond, Mary Porter (Autoren)

Buch | Hardcover

368 Seiten

1992 | 2nd Revised edition
John Wiley & Sons Inc (Verlag)
978-0-471-54904-8 (ISBN)

Infos

Written for new managers and supervisors as well as students, this volume explores the management aspects of the catering and hospitality industry. This edition features updated material on team-building, quality and cost control, conflict resolution and other aspects of problem-solving.

Inhalt

INTRODUCTION TO SUPERVISION; The Supervisor as Manager; The Supervisor as Leader; HUMAN RESOURCE SKILLS; Job Descriptions and Performance-Based Objectives; Recruiting and Selection; Orientation and Training; Evaluating Performance; Disciplining Employees; LEADERSHIP SKILLS; Communicating Effectively; Creating a Positive Work Climate; MANAGEMENT SKILLS; Decision-Making and Problem-Solving; Delegating; Planning and Organizing; Controlling Quality Costs; Special Supervisory Issues.

Produkt-Details

• Erscheint lt. Verlag: 18.8.1992
• Reihe/Serie: Wiley Service Management S.
• Überarbeitung: Mary Porter, Karen Eich Drummond
• Zusatzinfo: facsims., forms
• Verlagsort: New York
• Sprache: englisch
• Maße: 195 x 241 mm
• Gewicht: 907 g
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Themenwelt: Weitere Fachgebiete ► Handwerk
• ISBN-10: 0-471-54904-5 / 0471549045
• ISBN-13: 978-0-471-54904-8 / 9780471549048
• Zustand: Neuware