Dealing with People You Can't Stand

How to Bring Out the Best in People at Their Worst

Dr Rick Brinkman, Dr Rick Kirschner (Autoren)

Buch | Hardcover

199 Seiten

1994
McGraw-Hill Inc.,US (Verlag)
978-0-07-007839-0 (ISBN)

Infos

Identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. This guide shows how to get results with each type and explains how difficult people think and why they act as they do, and how to turn conflict into cooperation.

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This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine "take-charge" skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.

Autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Inhalt

The 10 Types of Difficult People (the Attacker, the Know-it-all, The Yes Person, The Complainer, Etc.
).
The Window of Understanding.
Turning Conflict into Cooperation.
The 9 Essential Take-Charge Skills

Produkt-Details

• Erscheint lt. Verlag: 1.9.1994
• Zusatzinfo: 30 Illustrations, unspecified
• Verlagsort: New York
• Sprache: englisch
• Maße: 158 x 236 mm
• Gewicht: 525 g
• Themenwelt: Sachbuch/Ratgeber ► Gesundheit / Leben / Psychologie ► Psychologie
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
• ISBN-10: 0-07-007839-4 / 0070078394
• ISBN-13: 978-0-07-007839-0 / 9780070078390
• Zustand: Neuware