Crafting and Shaping Knowledge Worker Services in the Information Economy

Keith Sherringham, Bhuvan Unhelkar (Autoren)

Buch | Hardcover

566 Seiten

2020 | 1st ed. 2020
Springer Verlag, Singapore
978-981-15-1223-0 (ISBN)

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This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society. Knowledge worker roles are being impacted, and as operations are being automated, business models are changing as the use of cloud-based services lowers costs and provides flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.

Keith Sherringham (B.Sc. Hons. FACS) advises executive and senior leadership on the business application of ICT as well as delivering high profile business transformations. He is a noted author and speaker on the business application of ICT with thought leadership in areas including standardising the roles of knowledge workers. Bhuvan Unhelkar (BE, MDBA, MSc, PhD, FACS) is an accomplished IT professional and Professor of IT at the University of South Florida, USA. With thought leadership in Business Analysis & Requirements Modeling, Software Engineering, Big Data Strategies, Agile Processes, Mobile Business and Green IT, Bhuvan has published over 20 books.

1. Introduction.- 2. OPEX Sourced Knowledge Worker Services.- 3. Adaptiveness and Responsiveness within Knowledge Worker Services.- 4. Resiliency within Knowledge Worker Services.- 5. Risk Management within Knowledge Worker Services.- 6. Business Architecture for Knowledge Worker Services.- 7. People within Knowledge Worker Services.- 8. Training and Skilling within Knowledge Worker Services.- 9. Operational Transformation within Knowledge Worker Services.- 10. ICT Operations and Services within Knowledge Worker Services.- 11. Project Management within Knowledge Worker Services.- 12. Knowledge Worker Services Transformation.

Erscheinungsdatum	24.02.2020
Zusatzinfo	88 Illustrations, black and white; XL, 566 p. 88 illus.
Verlagsort	Singapore
Sprache	englisch
Maße	148 x 210 mm
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	981-15-1223-X / 981151223X
ISBN-13	978-981-15-1223-0 / 9789811512230
Zustand	Neuware