Veterinary Practice Management
Butterworth-Heinemann Ltd (Verlag)
978-0-7020-2696-6 (ISBN)
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Today's practices need to be well managed in order to survive in a very competitive world. This practical guide tells you everything you need to know about running a successful and efficient veterinary practice, from improving management strcuctures to advice on how to improve the financial standing of the business.
Preface 1 The structure of veterinary practice The buildings The types of veterinary practice Ownership The services The veterinary staff 2 Factors affecting the change in structure of veterinary practice External factors Internal factors 3 The management of veterinary practices Management of veterinary practices in the twentieth century The veterinary practice as a business Management of veterinary practices in the twenty-first century 4 What is a veterinary practice manager? Today's practice managers The role of a practice manager Real-life managers The changing role of the practice manager 5 Managing yourself Managing your job Managing your time Yourself000 6 Business planning Where are we now? Where do we want to go? 7 Managing human resources - importance of staff, recruitment and discipline Why are staff important? Staff costs What do you want from your staff? What do your staff want from you? Recruitment Discipline 8 Principles of employment law Discrimination Maternity rights Rights for working parents The right to time off for family emergencies Part-time work National minimum wage Working Time Regulations Redundancy Dismissal 9 Managing human resources - teamwork, communication and managing change Teamwork Communication Managing change 10 Managing human resources - training and appraisals Training Appraisals 11 Client care000 What does the client want? How to provide good client care Measuring and maintaining good client care Dealing with client complaints Dealing with difficult clients Excellence in customer service 12 Sales and marketing What is sales and marketing and what's the difference? Why do we need it? General marketing principles The marketing plan Marketing of products Marketing services Marketing the practice Marketing tools 13 Understanding financial accounts Why have financial accounts? Accounting basics What is a profit and loss account? What is a balance sheet? Interpreting financial accounts 14 Management accounts and financial planning Management accounts Figures derived from the accounts Figures derived from income analysis Other figures Financial management Budgeting for profit Budgeting for cash Budgeting for capital expenses 15 Stock management Where are you now? Where do you want to be? How are you going to get there? 16 Pricing of fees and products Pricing of products Dispensing and injection fees Fee setting Effects of changing selling price Discounts Surcharges Problems arising from prices 17 Information technology The use of computers in veterinary practice Choosing and evaluating a system Contingencies 18 Office management Record keeping Credit control Office equipment Telecommunications Premises management Security 19 Health and safety Why carry out health and safety? Health and safety legislation Enforcing bodies Responsibility for health and safety The practice's health and safety policy Risk assessments Control of substances hazardous to health (COSHH) Staff training 20 Pharmacy and dispensing Drug storage and management Health and safety Dispensing 21 Statutory and ethical aspects of practice Insurance and pensions Taxes Business structure Ethics 22 Who should do the managing? Resistance to employing managers Does your veterinary practice need a practice manager? The pitfalls Well, who should do the managing? 23 Where do we go now? Management training Management roles Adapting to change Using staff Specializing Expanding Contracting Diversifying Strategic planning Appendix Useful contacts Index
| Erscheint lt. Verlag | 22.10.2002 |
|---|---|
| Zusatzinfo | 30 ills. |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 190 x 230 mm |
| Gewicht | 890 g |
| Themenwelt | Veterinärmedizin |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 0-7020-2696-4 / 0702026964 |
| ISBN-13 | 978-0-7020-2696-6 / 9780702026966 |
| Zustand | Neuware |
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