Case Studies in Rooms Operations and Management

Jeremy Huyton, Sue Baker (Autoren)

Buch | Softcover

360 Seiten

2001
Hospitality Press (Verlag)
978-1-86250-482-0 (ISBN)

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Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service. In the absence of actual experience in rooms management and front-of-office service, this book of case studies offers students an alternative. The book is divided into three parts, and each case study can be followed through in a logical and coherent fashion. In Part I, the case study is presented and questions are posed. Having thought about the questions, the reader can then turn to Part II and read the authors' teaching notes on the questions posed. Part III presents a test case study of the same type (this time without teaching notes) to enable readers to assess their knowledge and skills in the topics under consideration.

How to use this book; The nature of the 'rooms division;' The use of case studies: Why case studies? Objectives of case studies; Some hints on using case studies; Approaching a case study; Ascertaining the problem areas; Recommendations and conclusions; General errors; A sample case studies; Search Engine.

Zusatzinfo	glossary, index
Verlagsort	Elsternwick
Sprache	englisch
Maße	170 x 245 mm
Gewicht	1000 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	1-86250-482-2 / 1862504822
ISBN-13	978-1-86250-482-0 / 9781862504820
Zustand	Neuware