Front Office

P. Abbott, S. Lewry (Autoren)

Buch | Hardcover

218 Seiten

2015 | 2nd edition
Routledge (Verlag)
978-1-138-13081-4 (ISBN)

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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Peter Abbott, Sue Lewry

Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.

Erscheinungsdatum	13.01.2016
Verlagsort	London
Sprache	englisch
Maße	189 x 246 mm
Gewicht	453 g
Themenwelt	Reisen ► Hotel- / Restaurantführer
	Sozialwissenschaften ► Soziologie ► Makrosoziologie
	Wirtschaft
ISBN-10	1-138-13081-8 / 1138130818
ISBN-13	978-1-138-13081-4 / 9781138130814
Zustand	Neuware