Funeral Home Customer Service AZ

Creating Exceptional Experiences for Today's Families

Alan D Wolfelt (Autor)

Buch | Softcover

236 Seiten

2005
Companion Press,US (Verlag)
978-1-879651-44-9 (ISBN)

Artikel merken

Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

Alan D Wolfelt Ph.D. serves as director of the Center for Loss and Life Transition. He writes the 'Children and Grief' column for Bereavement Magazine and has appeared on The Oprah Winfrey Show, Larry King Live, and Today. He is the author of Healing Your Grieving Heart, Healing a Teen's Grieving Heart, and Understanding Your Grief. He lives in Fort Collins, Colorado.

Erscheint lt. Verlag	1.4.2005
Zusatzinfo	b/w illus
Verlagsort	Fort Collins
Sprache	englisch
Themenwelt	Sachbuch/Ratgeber ► Gesundheit / Leben / Psychologie ► Psychologie
	Geisteswissenschaften ► Psychologie ► Trennung / Trauer
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
ISBN-10	1-879651-44-0 / 1879651440
ISBN-13	978-1-879651-44-9 / 9781879651449
Zustand	Neuware