Account Management Strategies in B2B Sales
Generating Customer Value and Building Sustainable Business Relationships - Methodology, Processes, Tools
Seiten
2023
|
1st ed. 2023
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-40449-9 (ISBN)
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-40449-9 (ISBN)
This book provides employees and managers in sales with a clearly defined process for building sustainable business relationships along the account journey. Using a structured method, you will learn how to set yourself up for success right from the start, increase your competitiveness, increase market share and generate more sales.
In B2B sales today, it's no longer primarily about just solving the customer's problems and winning as much of the customer's budget as possible. The decisive factor for success is that you ask your customer the right questions, understand his strategy in all facets and help him to achieve his goals with your offer - this is the only way to create a fruitful and long-term partnership at eye level. If you align your messages with these goals, you will generate tailored customer value, and the customer will have no choice but to accept your offer. This paradigm shift should make it easier for customers to buy, and it can be instrumental in helping account managers in B2B increase their sales over the long term. The book provides practical tools and a blueprint for salespeople to succeed and for managers to lead their teams with purpose.
In B2B sales today, it's no longer primarily about just solving the customer's problems and winning as much of the customer's budget as possible. The decisive factor for success is that you ask your customer the right questions, understand his strategy in all facets and help him to achieve his goals with your offer - this is the only way to create a fruitful and long-term partnership at eye level. If you align your messages with these goals, you will generate tailored customer value, and the customer will have no choice but to accept your offer. This paradigm shift should make it easier for customers to buy, and it can be instrumental in helping account managers in B2B increase their sales over the long term. The book provides practical tools and a blueprint for salespeople to succeed and for managers to lead their teams with purpose.
lt;p>Hans-Peter Neeb, a graduate industrial engineer, is a strategy and management consultant. For more than 15 years, he has been advising executives on customer acquisition and retention strategies, CRM, customer experience and the optimization of marketing and sales processes.
The new school of thought in sales.- Sales culture and processes.- Key account management in B2B.- Account selection.- Strategy comparison customer company - supplier company.- Core benefits, core messages, win-loss analysis, value proposition.- Top executive relationship program.- Account status analyses.
| Erscheinungsdatum | 11.01.2023 |
|---|---|
| Zusatzinfo | XV, 139 p. 97 illus., 79 illus. in color. |
| Verlagsort | Wiesbaden |
| Sprache | englisch |
| Maße | 168 x 240 mm |
| Gewicht | 256 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| Schlagworte | Account Journey • Account Management • Analyze customers • B2B Sales • Customer management book • Distribution • Generate added value in sales • Generate customer value • increase sales • Key Account Management • win loss analysis |
| ISBN-10 | 3-658-40449-3 / 3658404493 |
| ISBN-13 | 978-3-658-40449-9 / 9783658404499 |
| Zustand | Neuware |
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