Leading Travel and Tourism Retail
Kogan Page Ltd (Verlag)
978-1-3986-0952-5 (ISBN)
WINNER: 2024 Axiom Business Book Awards - Bronze Medal in Business Reference
WINNER: 2023 Goody Business Book Awards - Business - Travel & Hospitality
Deepen your understanding of how to adapt to international travellers' different needs and backgrounds. Harness the burgeoning levels of tourism and learn everything you need to engage travellers with your business and spending money.
The modern traveller is complex, even more so in a post-pandemic world. International consumers are in search of memorable experiences that make them feel special and, ideally, share those experiences with others and bring those feelings home with them. While wanting to be more adventurous, they also want to make their trip safe and special while minimizing their impact on the environment.
Leading Travel and Tourism Retail is an invaluable guide for any professional involved in the world of retail, including consumer brands, retailers, hospitality, landlords, politicians, airports, transportation and technology groups.
Engaging and accessible, this book covers everything from assessing the competitive market situation to product adaptation, ESG, human talent management, accessing funding, political considerations, and the role of technology and data. It offers a unique glimpse behind the inner workings of some of the best-known brands in the world across airports, shopping malls, and city centre locations.
Delivering invaluable insight through fascinating interviews from high-profile leaders, including the President of LVMH Retail Asia, the CEO of Harrods, the President of CHANEL Perfumes & Cosmetics worldwide, this is a must-have book for those who want to drive profits.
LIST OF INTERVIEWS
Sir Tony Blair, former British Prime Minister, UK
Pierre-Hugues Schmit, Chief Commercial & Operations Officer at Vinci Airports Group, France
Ravi Thakran, Group Chairman of LVMH Asia, Singapore
Michael Ward, Managing Director of Harrods, UK
Jacques Stern, CEO of Global Blue, Switzerland
Vasiliki Petrou, CEO of Unilever Prestige, UK
Andrea d'Avack, President of the CHANEL Foundation, France
Pallak Seth, CEO of PDS Apparel Manufacturing, India
Louis de Bourgoing, International Chairman of WHSmith, UK
Jose-Antonio Lasanta, CEO of Prosegur Cash, Spain
Dan Cockerell, former Vice President of Disney's Magic Kingdom, USA
Tine Arentsen Willumsen, CEO of Above & Beyond Group, Founder of The Diversity Council, Denmark
Paul Samuels, Executive Vice President of AEG Entertainment Group, UK
Hugo Brady, Vice President of AEG Entertainment Group, UK
Malik Fernando, Director of Dilmah Tea, MJF Hotels and Holdings, Sri Lanka
Jonathan Chippindale, CEO of Holition Technologies, UK
Ben Zifkin, President of Hubba, Canada
Desirée Bollier, Chair and Chief Merchant of Value Retail, UK
Stewart Wingate, CEO of London Gatwick Airport, UK
Craig Robins, Founder and Owner of Miami Design District Development, USA
Taylor Safford, President and CEO of Pier 39, San Francisco, USA
Frances O'Grady, Secretary General of the Trades Union Congress, UK
Christine Comaford, business and leadership coach
Baroness Nicky Morgan former Secretary of State for Digital, Culture, Media, and Sport, UK
Professor Ian Woodward at INSEAD, Singapore
Professor Steve Jarding, Harvard University, USA
Lesley Batchelor OBE, Director General of The Institute for Export & International Trade, UK
Jason Holt, Chair of the Apprenticeship Ambassador Network, Chairman of Holts Group, UK
Julia Simpson, President & CEO of World Travel & Tourism Council (WTTC)
Sacha Zackariya is co-founder and CEO of ChangeGroup International Plc and Global Director of Forex for Prosegur, a global leader in tourist foreign exchange and tax free shopping services to 5 million customers per year. He is a retail and fintech leader, recipient of the Queens Award for International Trade and also founder of the Tree Foundation educational charity. In 2021, he was made elected Chairman of YPO Greater London part of an organization representing 30,000 CEOs with a combined total of $9 trillion in annual revenues.
Chapter - 00: Introduction;
Chapter - 01: Growing out of the pandemic;
Chapter - 02: Let’s talk luxury;
Chapter - 03: Why travel and tourism retail has become so big;
Chapter - 04: Combat your competitors with ESG differentiators;
Chapter - 05: Encouraging tourists to spend money;
Chapter - 06: Excellence in customer service;
Chapter - 07: Experiences are the new product;
Chapter - 08: Digital and online technologies;
Chapter - 09: Location, location, location;
Chapter - 10: Partner with local and state governments;
Chapter - 11: The leadership of change;
Chapter - 12: Preparing for emergencies;
Chapter - 13: International expansion;
Chapter - 14: Conclusion;
Chapter - 15: Acknowledgements;
"A timely, thought-provoking and powerful book that is essential reading for everyone with a stake in the international visitor economy. Through well developed and clearly written examples of strategies and tactics, it goes deep into how both mature and emerging brands can make the most of new opportunities. Global disruption to international travel highlighted the vital and exceptional economic contribution of shopping tourism. Sacha Zackariya shows how the industry can come fighting back, inscribing its value to the global economy and deliver for customers and businesses alike."
"Today's travellers, especially in the luxury and ultra-luxury market, have new expectations, hotels have had to adapt and it is good to learn more about those new travel patterns. Today, more than ever, relationship hospitality is key to success. It is human connections, personalized and intuitive experiences that will help differentiate and create desire for travellers. Sacha Zackariya has written a book which is timely, especially now we are in a period that is seeing an unprecedented recovery in travel after a very troubled pandemic period."
"Full of concrete and practical advice which will be of great support for any professional in the travel and tourism retail industry."
| Erscheinungsdatum | 29.03.2023 |
|---|---|
| Verlagsort | London |
| Sprache | englisch |
| Maße | 160 x 240 mm |
| Gewicht | 550 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management | |
| ISBN-10 | 1-3986-0952-8 / 1398609528 |
| ISBN-13 | 978-1-3986-0952-5 / 9781398609525 |
| Zustand | Neuware |
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