Hotel Front Office Management

James A. Bardi (Autor)

Buch | Hardcover

480 Seiten

1996 | 2nd New edition
John Wiley & Sons Inc (Verlag)
978-0-471-28712-4 (ISBN)

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Hotel Front Office Management

James A. Bardi

2002

Buch | Hardcover

CHF 97, ⁸⁰

zur Neuauflage

Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. "Frontline Realities" describe actual crisis scenarios to solve; "Hospitality Profiles" introduce professionals from the industry; case histories put material in real-life perspectives; and "International boxes" highlight hospitality from around the world.

Introduction to Hotel Management. Hotel Organization and the Front Office. Effective Interdepartmental Communications. Front Office Equipment Essentials. Property Management Systems. Reservations. Yield Management. Guest Registration. Processing Guest Charge Payments. Guest Checkout. Night Audit. Managing Hospitality. Training for Hospitality. Promoting In-House Sales. Security. Glossary. Index.

Erscheint lt. Verlag	26.8.1996
Zusatzinfo	glossary, index
Verlagsort	New York
Sprache	englisch
Maße	193 x 242 mm
Gewicht	992 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management
ISBN-10	0-471-28712-1 / 0471287121
ISBN-13	978-0-471-28712-4 / 9780471287124
Zustand	Neuware