Coaching Knock Your Socks Off Service

Ron Zemke, Kristin Anderson (Autoren)

Buch | Softcover

176 Seiten

2018
Amacom (Verlag)
978-0-8144-7935-3 (ISBN)

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This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:

help frontline employees hone their skills,
maintain the motivation to perform,
and meet new situations head-on.

The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.

You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

Erscheint lt. Verlag	18.6.2018
Sprache	englisch
Maße	119 x 182 mm
Gewicht	294 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
ISBN-10	0-8144-7935-9 / 0814479359
ISBN-13	978-0-8144-7935-3 / 9780814479353
Zustand	Neuware