Global Call Center Employees in India (eBook)

Work and Life between Globalization and Tradition

Mayank Kumar Golpelwar (Autor)

eBook Download: PDF

2015 | 1st ed. 2016
XX, 214 Seiten
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-11867-9 (ISBN)

Infos

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India's middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.   

Inhalt

Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.

Produkt-Details

• Erscheint lt. Verlag: 23.10.2015
• Reihe/Serie: Internationale Wirtschaftspartner
• Reihe/Serie: Internationale Wirtschaftspartner
• Zusatzinfo: XX, 214 p. 6 illus.
• Verlagsort: Wiesbaden
• Sprache: englisch
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik
• Schlagworte: Call Centers • Indian Businesses • Intercultural communication • Outsourcing • Role Stress and Coping • Virtual Migration
• ISBN-10: 3-658-11867-9 / 3658118679
• ISBN-13: 978-3-658-11867-9 / 9783658118679