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Global Call Center Employees in India

Work and Life between Globalization and Tradition

Mayank Kumar Golpelwar (Autor)

Buch | Softcover

XX, 214 Seiten

2015 | 1st ed. 2016
Springer Fachmedien Wiesbaden GmbH (Verlag)
978-3-658-11866-2 (ISBN)

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Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India's middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.

Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.

Erscheinungsdatum	24.11.2015
Reihe/Serie	Internationale Wirtschaftspartner
Zusatzinfo	XX, 214 p. 6 illus.
Verlagsort	Wiesbaden
Sprache	englisch
Maße	148 x 210 mm
Gewicht	324 g
Themenwelt	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
	Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
Schlagworte	Business and Economics • business process management • Call Centers • Human Resource Management • Indian Businesses • Intercultural communication • International business • Outsourcing • Role Stress and Coping • Virtual Migration
ISBN-10	3-658-11866-0 / 3658118660
ISBN-13	978-3-658-11866-2 / 9783658118662
Zustand	Neuware