ITIL Foundation Essentials
IT Governance Publishing (Verlag)
978-1-84928-399-1 (ISBN)
- Titel ist leider vergriffen;
keine Neuauflage - Artikel merken
An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
Project managers, who are looking to expand their qualifications, and IT contractors or consultants, who don't want to take time out from their day jobs to attend a course, will also find this pocket guide an essential companion to their studies and education.
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon. To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
1: Introducing ITIL
2: Services
3: Service Management
4: Stakeholders
5: Processes, Functions, Roles
6: The Service Lifecycle
7: Service Strategy
8: Service Design
9: Service Transition
10: Service Operation
11: Continual Service Improvement (CSI)
12: Roles
13: Service Model Automation
14: Service Management Skills and Training
15: The ITIL Qualification Scheme
16: The Foundation Exam
| Erscheint lt. Verlag | 2.11.2012 |
|---|---|
| Mitarbeit |
Erzähler: Melanie Crawley |
| Verlagsort | Ely |
| Sprache | englisch |
| Maße | 95 x 165 mm |
| Gewicht | 129 g |
| Themenwelt | Schulbuch / Wörterbuch ► Lexikon / Chroniken |
| Mathematik / Informatik ► Informatik | |
| Wirtschaft ► Betriebswirtschaft / Management ► Projektmanagement | |
| ISBN-10 | 1-84928-399-0 / 1849283990 |
| ISBN-13 | 978-1-84928-399-1 / 9781849283991 |
| Zustand | Neuware |
| Informationen gemäß Produktsicherheitsverordnung (GPSR) | |
| Haben Sie eine Frage zum Produkt? |
aus dem Bereich
