No One of Us is as Strong as All of Us
IT Governance Publishing (Verlag)
978-1-84928-386-1 (ISBN)
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Fresh from tackling incidents, changes and problems in The ITSM Iron Triangle, Chris is back in this fantastic follow-up title. High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They've learned how to change behaviors as effectively as they change technology. Your success depends on mastering the toughest task in business - transforming people's behavior. This innovative fictionalized narrative builds on real-life experiences of people just like you and the daily ITSM challenges you encounter. See how they: *Dealt with situations where being right didn't mean success *Survived management pressure as others were fired around them *Built credibility in the face of doubt and mistrust from their peers *Separated good advice from bad. Read the book to learn from their mistakes and replicate their successes! This book, '...ensures we understand the interpersonal aspects often overlooked as we focus on design and implementation of new tools and processes rather than change in behavior ...The use of a story to illustrate both ITIL process basics and the inherent implementation challenges makes this a powerful but quick, easy read.
' (Susan Schellhase, itSMF USA member) This book will transform your career! About the author Daniel McLean has more than 20 years' IT experience. His consultancy focuses on turning ITSM best practices into practical operational success. Daniel was a peer reviewer during the development of the OGC ITIL v3 Service Strategy element of the ITIL framework. He is the author of The ITSM Iron Triangle: Incidents, Changes and Problems and holds many honors in IT and related areas.
Daniel McLean has more than 20 years' IT experience. His consultancy focuses on turning ITSM best practices into practical operational success. Daniel was a peer reviewer during the development of the OGC ITIL v3 Service Strategy element of the ITIL framework. He is the author of The ITSM Iron Triangle: Incidents, Changes and Problems and holds many honors in IT and related areas.
Introduction9 Chapter 1: Don't Fall Under the Bus10 Chapter 2: Strange Bedfellows26 Chapter 3: Don't Confuse me with Facts35 Chapter 4: Blind me with Science46 Chapter 5: The Joy of Conflicts56 Chapter 6: Masters of the Universe66 Chapter 7: How Hard Can it Be?77 Chapter 8: Chow Fun88 Chapter 9: Help I Need Something102 Chapter 10: Don't Peek Behind the Curtain117 Chapter 11: Know What you Don't Know128 Chapter 12: A Fool With a Tool is Still a Fool143 Chapter 13: Boiling the Ocean, a Spoonful at a Time159 Chapter 14: Change is Hard168 Chapter 15: No Good Deed Goes Unpunished177 ITG Resources186
| Erscheint lt. Verlag | 23.8.2012 |
|---|---|
| Reihe/Serie | Stories in Transforming ITIL Best Practice into Operational Success ; 2 |
| Zusatzinfo | black & white illustrations |
| Verlagsort | Ely |
| Sprache | englisch |
| Maße | 140 x 216 mm |
| Gewicht | 232 g |
| Themenwelt | Mathematik / Informatik ► Informatik |
| Wirtschaft ► Betriebswirtschaft / Management ► Projektmanagement | |
| ISBN-10 | 1-84928-386-9 / 1849283869 |
| ISBN-13 | 978-1-84928-386-1 / 9781849283861 |
| Zustand | Neuware |
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