Demystifying ISO 9000
Addison Wesley (Verlag)
978-0-201-63490-7 (ISBN)
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If you are considering ISO 9000 certification, and all of the quality improvements and business expansion it can mean, this book will explain exactly what you need to know. It will help you understand ISO 9000 fundamentals, learn about the steps you will need to take, and evaluate whether or not ISO 9000 certification is the best move for your organization. Written by the experts at Information Mapping, Inc. who specialize in helping organizations attain ISO 9000 certification, and other compliance requirements, the book provides a succinct description of each element of the 1994 standard, including design control, purchasing, inspection, handling and storage, servicing, etc. In addition, you will find advice on implementing and documenting quality measures along with an overview of the certification process itself. Special sections on strategic planning and preparing your site for the certification audit will help you avoid potential pitfalls and put your best foot forward.The book's visual, easy-access format allows you to find and absorb the information you need quickly, making Demystifying ISO 9000 a perfect overview for managers in organizations undergoing the certification process or for those beginning to contemplate this major step.
0201634902B04062001
Gerard W. Paradis, currently a principal consultant for Information Mapping, Inc., an international training and consulting company was formerly their director of ISO 9000 Services. Fen Small, currently an independent ISO consultant, was formerly Manager of the Quality Documentation Team at Eastman Kodak, an ISO 9000 certified company. 0201634902AB04062001
Preface.
1. Introduction to ISO 9000 Certification Process.
Overview.
The ISO 9000 Standards.
What is a Quality System?
Understanding Quality Audits.
Overview of the Certification Process.
2. The Twenty Sections of ISO 9001.
Overview.
Management Responsibility.
Quality System.
Contract Review.
Design Control.
Document and Data Control.
Purchasing.
Control of Customer-Supplied Product.
Product Identification and Traceability.
Process Control.
Inspection and Testing.
Control of Inspection, Measuring, and Test Equipment.
Inspection and Test Status.
Control of Nonconforming Product.
Corrective and Preventive Action.
Handling, Storage, Packaging, Preservation, and Delivery.
Control of Quality Records.
Internal Quality Audits.
Training.
Servicing.
Statistical Techniques.
3. Strategic Planning.
Overview.
Management Responsibilities.
Selecting a Registrar.
Selecting a Conformance Model.
Forming a Project Team.
Establishing a Timeline.
Assessing the Organization's Training Needs.
4. Gap Analysis and Corrective Action.
Overview.
Descriptions of Gap Analysis and Corrective Action.
Corrective Action Teams.
Gap Analysis and Corrective Action Process.
Stage 1: Requirements Identification.
Stage 2: Resolution of Requirements Differences.
Stage 3: Existing Process Evaluation.
Stage 4: Existing Document Compatibility.
Stage 5: Gap Analysis.
Stage 6: Process Corrective Action.
Stage 7: Document Corrective Action.
Stage 8: Training and Implementation.
Stage 9: Change Effectiveness Verification.
5. Implementing a Document Structure.
Overview.
ISO Document Levels.
Organizing your Documents.
Creating a Functional Breakdown of your Documents.
6. Document Development.
Overview.
The Document Development Process.
Stages of the Document Development Process.
Change Notification.
7. Instituting Document and Quality Records Controls.
Overview.
Assigning Document Responsibilities.
Instituting Writing Guidelines.
Implementing Document Identification Numbers Maintaining a Master List.
Control of Quality Records Process.
Stages of the Control of Quality Records Process.
8. Site Preparation.
Overview.
The Pre-Certification Audit.
The Registrar Documentation Review.
Preparing Management for the Certification Audit.
Preparing your Organization for the Certification Audit.
The Certification Audit.
Appendix: Examples of Actual Levels A through C Certified Documentation.
Index. 0201634902T04062001
| Erscheint lt. Verlag | 28.6.1996 |
|---|---|
| Verlagsort | Harlow |
| Sprache | englisch |
| Maße | 159 x 235 mm |
| Gewicht | 270 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion |
| ISBN-10 | 0-201-63490-2 / 0201634902 |
| ISBN-13 | 978-0-201-63490-7 / 9780201634907 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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