Manager's Guide to Navigating Change

Stephen Rock (Autor)

Buch | Softcover

224 Seiten

2012
McGraw-Hill Professional (Verlag)
978-0-07-176947-1 (ISBN)

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More than 700,000 Briefcase Books sold! A practical guide that helps managers lead their departments or organizations through any kind of disruption--and come out on top

Lead your team through today’s rapid changes

The only guarantee in business is change. All managers need to understand that they will either be buffeted by change or help shape it. Knowing how to do that is the real test of leadership in today’s organizational environments.

Manager’s Guide to Navigating Change provides methods for managing risks and ensuring the organization continues to move forward through turbulence created by both internal and external events.

Learn how to:

Define what the future looks like and communicate your vision to your staff Make large-scale change sustainable by aligning your efforts and resources Align organizational and employee values, missions, and goals Leverage your resources to facilitate stakeholder buy-in Enact your plan and measure results as you go
Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

Key Terms: Clear definitions of key terms and concepts
Smart Managing: Tactics and strategies for managing change
Tricks of the Trade: Tips for executing the tactics in the book
Mistake Proofing: Practical advice for minimizing the possibility of error
Caution: Warning signs for when things are about to go wrong
For Example: Examples of successful change-management tactics
Tools: Specific planning procedures, tactics, and hands-on techniques

ContentsAcknowledgmentsixIntroductionxi1.Faster, Easier Changes: The Business Case forChange Management1Changing the “Change Curve”3
Change Management Isn’t Rocket Science6
What Does and Doesn’t Affect Change Management10Change Management Works11
Manager’s Checklist for Chapter 112
2.Organizational Change Starts with Individual Change13The Biology and Psychology of Change15
The Resistance You’ll Encounter18
Handling Resistance19
Why and How Major Change Initiatives Fail22
Manager’s Checklist for Chapter 224
3.The Vision: Starting with the End in Mind25Step 1. Defining What the Future Looks Like26
Step 2. Understanding the Rationale for Change29
Step 3. Understanding the Approach forAchieving the Change30
Communicating the Vision30
The Importance of a Clear Vision33
Manager’s Checklist for Chapter 335
4.Creating Sustainable Change37Aligning Your Efforts38
Objectives40
Processes43
People47
The Glue: Change Leadership49
Making Change Sustainable50
Manager’s Checklist for Chapter 452
5.The ASPIRE Framework for Change53You’re the Architect56
ASPIRE Overview56
Doing a Stakeholder Analysis63
Be an Architect of Change67
Manager’s Checklist for Chapter 567
6.Creating Awareness69Assess the As-Is: Where Does Your Audience Stand?71
Set the Goals: Establish Your Awareness Goals77
Plan Your Awareness Program: How WillYou Communicate?77
Implementing, Recognizing, and Evaluating83
The Critical Awareness Step84
Manager’s Checklist for Chapter 684
7.Ensuring Understanding87Poised for Success89
Cascading Information91
Engaging Senior Leaders in Understanding92
Training as the Key to Understanding99
Creating a Successful Training Program103
Manager’s Checklist for Chapter 7106
8.Participating in the Change Process107Why Participation Is Crucial108
Building Active Participation109
Who Should Participate in the Change Process—Four Key Roles112
Know When to Call Your People In, and When to Hold Off113
How the Four Key Roles Participate115
Many of Us Already Know How to Build a Change Plan121
Manager’s Checklist for Chapter 8122
9.Using Leverage to Ease the Effort123When to Build Your Leverage Program124
Leadership Alignment125
C.R.E.A.T.E. a Thriving Change Environment128
Keeping Alignment Means Managing Your Stakeholders130
Change Agents132
Communications: Create Once; Use Many Times136
Manager’s Checklist for Chapter 9138
10.Measuring the Progress of Change139Creating Effective Milestones140
Judging Progress145
Building Your Scorecard147
Will Scorecards Work for You?153
Good Leadership = Good Scorecards155
Manager’s Checklist for Chapter 10156
11.The Secret Weapon: Governance157Elements That Guide Governance160
Key Elements #1 and #2: Establish Objectivesand Guiding Principles161
Key Element #3: Grant Authority andResponsibility in Relationships164
Key Element #4: Verify Performance167
Key Element #5: Institute Cohesive Policiesand Procedures169
Key Element #6: Foster a Culture of Collaboration172
Manager’s Checklist for Chapter 11173
12.What Is It Really Like to Create Change?175Assessing Your Change Environment: The FourChange Cultures177
The Characteristics You Need180
Handling Conflict: Seek Collaboration Not Consensus180
The Dos and Don’ts of Compassion189
Wrapping It Up: Your Job as a Change Manager190
Model Stewardship192
Manager’s Checklist for Chapter 12194
Index195

Zusatzinfo	0 Illustrations
Sprache	englisch
Maße	224 x 229 mm
Gewicht	307 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	0-07-176947-1 / 0071769471
ISBN-13	978-0-07-176947-1 / 9780071769471
Zustand	Neuware