Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
McGraw-Hill Professional (Verlag)
978-0-07-163025-2 (ISBN)
professionals dealing with difficult
workplace conversations
The essential guide for managers andprofessionals dealing with difficultworkplace conversations
Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.
Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.
Part I – Why We Dread these Conversations
Chapter 1: Why We Dread Bad News
Chapter 2: Getting Your Head in the Right Place
Chapter 3: How to Stop Procrastinating
Chapter 4: How different People React to Bad News
Chapter 4: Selecting the Time and Place
Part II – Having the Conversation
Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth
Chapter 6: Telling Your Boss…
Chapter 7: Telling Your Co-worker…
Chapter 8: Firing an employee…
Chapter 9: Delivering bad news
Part III – Close
Chapter 10: The Importance of Practice
| Erscheint lt. Verlag | 16.12.2009 |
|---|---|
| Zusatzinfo | 0 Illustrations |
| Sprache | englisch |
| Maße | 140 x 211 mm |
| Gewicht | 252 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management |
| ISBN-10 | 0-07-163025-2 / 0071630252 |
| ISBN-13 | 978-0-07-163025-2 / 9780071630252 |
| Zustand | Neuware |
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