Organizational Communication
Pearson (Verlag)
978-0-205-49349-4 (ISBN)
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This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 100 leaders and workers in a variety of organizations. Unlike other books in this field, Organizational Communication explores organizational communication from the perspective of all organizational members, not just management.
PREFACE
ACKNOWLEDGMENTS
PART ONE: FOUNDATIONS
CHAPTER ONE: INTRODUCTION
Defining the Study and Practice of Organizational Communication
The Prevalence of Misunderstandings
The Changing Nature of Organizations
The Realities of a Diverse Workforce
Ethical Frameworks and Organizational Communication
Three Important Constructs
Summary
CHAPTER TWO: CLASSICAL THEORIES OF ORGANIZATIONS
The Metaphor of the Machine
Minimizing Misunderstandings
Taylor’s Theory of Scientific Management
Fayol’s Administrative Theory
Weber’s Theory of Bureaucracy
Summary
CHAPTER THREE: HUMANISTIC THEORIES OF ORGANIZATIONS
Human Relations Theory
Human Resources Theory
Summary
CHAPTER FOUR: SYSTEMS THEORY
Misunderstandings and the Organization as a System
Systems Framework
Principles of General Systems Theory
Characteristics of Organizations as Systems
Contingency Theory
The Learning Organization
Summary
CHAPTER FIVE: ORGANIZATIONAL CULTURE AND CRITICAL THEORY
Organizational Culture Theory
Critical Theory
Summary
CHAPTER SIX: THE COMMUNICATIVE ORGANIZATION
Talk as Action: Structuration and the Communicative Organization
The Communicative Organization Model
Summary
PART TWO: CHALLENGES AND MISUNDERSTANDINGS
CHAPTER SEVEN: REALISTIC RECRUITMENT
When Applicants and Organizations Misrepresent Themselves
The Costs of Traditional Recruiting
Addressing the Problem: Realistic Recruitment
Realistic Recruitment and the Communicative Organization
Summary
CHAPTER EIGHT: SOCIALIZATION OF NEW MEMBERS
The Need for Information
Organizational Assimilation
Organizational Socialization
Emotions in Organizational Settings
The Challenges of Work and Family
Summary
CHAPTER 9: CONFLICT IN THE ORGANIZATION
Defining Conflict
How Does Conflict Start?
Consequences of Conflict
Individual Conflict Styles
Organizational Responses to Conflict
Individual and Organizational Conflict Management and Resolution Strategies
Summary
CHAPTER 10: SUPERIOR-SUBORDINATE COMMUNICATION
Nature and Importance of the Superior-Subordinate Relationship
The Prevalence of Misunderstandings in the Superior-Subordinate Relationship
A Dyadic View of the Superior-Subordinate Relationship
Communication Activities: Superior to Subordinate
Communication Activities: Subordinate to Superior
Women and the Superior-Subordinate Relationship
Summary
CHAPTER 11: PEER AND CO-WORKER COMMUNICATION
Nature of Relationships in Organizations
Relationship Development in the Workplace
Positive Consequences of Workplace Relationships
Negative Consequences of Workplace Relationships
Romantic Relationships in the Workplace
Relationship Deterioration
Strengthening Workplace Relationships
Summary
CHAPTER 12: ORGANIZATIONAL TEAMS
Characteristics of Teams
Teams at Work
Self-Managed Work Teams
Virtual Teams
Effective Teams
Misunderstandings and Organizational Teams
Summary
CHAPTER 13: LEADERS AND LEADERSHIP
Overview of Leadership
Development of Leadership Theories
Communication Concepts and Effective Leadership
Responsibilities of Leadership
Power and Ethics in Leadership
Final Thought: Passion
Summary
CHAPTER 14: COMMUNICATION TECHNOLOGY IN THE ORGANIZATION
Overview of Communication Technology
Communication Technology and Virtual Ways of Working
Applying Organizational Theory to Communication Technology
Summary
| Erscheint lt. Verlag | 21.5.2007 |
|---|---|
| Sprache | englisch |
| Maße | 178 x 235 mm |
| Gewicht | 522 g |
| Themenwelt | Sozialwissenschaften ► Kommunikation / Medien ► Kommunikationswissenschaft |
| Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation | |
| ISBN-10 | 0-205-49349-1 / 0205493491 |
| ISBN-13 | 978-0-205-49349-4 / 9780205493494 |
| Zustand | Neuware |
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