Listening
Routledge (Verlag)
978-1-138-21674-7 (ISBN)
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Included in the new edition:
The complexities of listening to social media and the unique challenges presented by mediated communication
New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts
Suggested techniques for encouraging others to listen
The new requirements of listening across cultural and generational boundaries, emphasized throughout
Opening cases that present timely issues related to the listeners’ social responsibilities
A personal journal assignment in each chapter
Judi Brownell is a Professor at the Cornell University School of Hotel Administration in the Cornell SC Johnson College of Business. She has created tools to assess employee-organization fit and the communication of service values. Brownell has authored several textbooks, published over 80 articles and serves on several editorial boards.
Preface
New to This Edition
Organization of the Text
Give Your Students Choices
Acknowledgments
PART I An Introduction to Listening
CHAPTER 1
Improving Listening Effectiveness
Outline
Chapter Objectives
The Importance of Listening
The Changing World of Listening
Reasons to Listen
Accomplish Tasks and Build Relationships: The China Affair • Appreciate and Enjoy What You Hear: A Second Chance
The HURIER Approach to Listening
Components of the HURIER Model • Personal Listening Filters • Listening Purpose and Context • Applying the HURIER Model
Understand Yourself as a Listener
Listening to Self • Self-Monitoring • Constructive Feedback • Rules of Constructive Feedback • Assessing Your Listening Behavior
Summary
Applications
Application 1: Understand the Importance and Benefits of Listening • Application 2: Understand the Components of the HURIER Model • Application 3: Understand Yourself as a Listener
Challenging Assumptions
Personal Journal: Improving Listening Effectiveness
Your HURIER Listening Profile
References and Recommended Reading
CHAPTER 2
Listening Theory and Research
Outline
Chapter Objectives
Theoretical Perspectives
Early Perspectives on Communication • The Relational Perspective • Listening-Centered Communication
What We Know About Listening Behavior
Challenges in Listening Research
Factors that Influence Listening
Research on Listening Assessment
Types of Assessment Instruments • Assessment Concerns
The HURIER Model: A Behavioral Approach
Developing Listening Strategy
Summary
Applications
Application 1: Understand Relational Communication • Application 2: Understand Research in Listening • Application 3: Understand Listening Assessment • Application 4: Recognize How Situation and Purpose Influence Listening Strategy
Challenging Assumptions
Personal Journal: Listening Theory and Research
References and Recommended Reading
PART II Listening: Principles and Applications
CHAPTER 3
The Process of Hearing
Outline
Chapter Objectives
Hearing: Situation and Purpose
In the News: Classroom Surfing
The Process of Hearing: Principles
The Mechanics of Hearing • Levels of Hearing • Characteristics of Sound • Auditory Discrimination
Hearing and Attention
Perceptual Readiness • Selective Attention
Learn to Focus Your Attention
The Thought–Speech Differential • Listener Apprehension • Maintain an Appropriate Mental Attitude • Be Physically Prepared to Concentrate • Attention and Mediated Communication
Develop Your Appreciative Listening
Summary
Applications
Application 1: Focus on Your Hearing • Application 2: Identify and Reduce Distractions • Application 3: Adopt an Appropriate Listening Attitude • Application 4: Apply the Vocalized Listening Technique • Application 5: Overcome Listener Apprehension • Application 6: Behave Like a Good Listener • Application 7: Become an Appreciative Listener
Hearing Messages: Short Case
Challenging Assumptions
Personal Journal: The Process of Hearing
References and Recommended Reading
CHAPTER 4
The Process of Understanding
Outline
Chapter Objectives
Understanding: Situation and Purpose
In the News: Why All the Misunderstandings Over Black Lives Matter?
The Process of Understanding: Principles
Understanding What You Hear • Inner Speech • Semantic Reactions
Understanding in Two-Way Settings
Sharing and Building Vocabulary • Asking Appropriate Questions • Listen to the Entire Message
Understanding in One-Way Communication Settings
Patterns of Organization • Note-Taking Systems • Using Notes Effectively
Understanding in Mediated Communication Situations
Summary
Applications
Application 1: Increase Your Vocabulary • Application 2: Keep in Touch with Your Inner Speech • Application 3: Listen to the Entire Message • Application 4: Ask Relevant Questions • Application 5: Listen to Distinguish Main from Supporting Ideas • Application 6: Use Appropriate Note-Taking Methods
Understanding Messages: Short Case
Challenging Assumptions
Personal Journal: The Process of Understanding
References and Recommended Reading
CHAPTER 5
The Process of Remembering
Outline
Chapter Objectives
Remembering: Situation and Purpose
In the News: Remembering the Haiti Earthquake of 2010
The Process of Remembering: Principles
Memory Systems
Immediate Memory • Short-Term Memory • Long-Term Memory
Obstacles to Effective Memory
Repression and Distortion • Retroactive Inhibition • Primacy and Recency Effects • Rigid Thinking • Aging and Memory
Paths to a Better Memory
Eat Right • Increase Creativity • Reduce Stress
Summary
Applications
Application 1: Improve Your Immediate and Short-Term Memory • Application 2: Improve Your Long-Term Memory • Application 3: Reduce Obstacles to Memory • Application 4: Increase Creative Thinking • Application 5: Reduce Stress
Remembering Messages: Short Case
Challenging Assumptions
Personal Journal: The Process of Remembering
References and Recommended Reading
CHAPTER 6
The Process of Interpreting
Outline
Chapter Objectives
Interpreting: Situation and Purpose
In the News: Will the Real Hillary Please Stand Up?
The Process of Interpreting: Principles
The Nature of Empathy
Types of Empathy • Individual Differences in Empathic Listening • Empathy Requires Reciprocity • Emotional Intelligence
Nonverbal Communication
Basic Considerations in the Interpretation of Nonverbal Cues • Facial Expression • Eye Behavior • Body Movements, Posture, and Gesture • Touch • Appearance
Vocal Cues
Characteristics of Voice • Silence
Verbal and Nonverbal Cues Interrelate
Contradicting • Substituting • Complementing • Relating and Regulating
Mediated Communication and Empathic Listening
Becoming an Empathic Listener
Summary
Applications
Application 1: Develop the Cognitive Aspects of Empathy • Application 2: Develop the Perceptive Aspects of Empathy • Application 3: Develop the Behavioral Aspects of Empathy • Application 4: Interpret Your Partner’s Vocal Cues • Application 5: Identify the Ways in Which Verbal and Nonverbal Behaviors Interrelate
Interpreting Messages: Short Cases
Challenging Assumptions
Personal Journal: The Process of Interpreting
References and Recommended Reading
CHAPTER 7
The Process of Evaluating
Outline
Chapter Objectives
Evaluating: Situation and Purpose
In the News: Will the Real Reporter Please Stand Up?
The Process of Evaluating: Principles
Theories of Persuasion
Attitude Change Theory • Consistency Theories • Social Judgment Theories
Prepare Yourself for Critical Listening
There’s Always More to Know • Be Ready to Modify Your Position • Consider Differences as Well as Similarities • Recognize Self-Fulfilling Prophecies • Use Indexing to Focus on Individuals Rather than Categories • Date Your Information and Constantly Reassess the Situation • There’s a Lot of Gray Between Black and White • Obtain Balanced Information and Avoid Selective Perception
Elements of Persuasion
Evaluate Speaker Credibility • Initial, Derived, and Terminal Credibility
Evaluate Rational Appeals
Distinguish Among Facts, Opinions, and Inferences • Types of Evidence and Support • Types of Reasoning • Identify Logical Fallacies
Evaluate Emotional Appeals
Propaganda Devices
Summary
Applications
Application 1: Mentally Prepare Yourself to Listen Objectively • Application 2: Analyze the Speaker’s Credibility • Application 3: Analyze the Speaker’s Evidence • Application 4: Analyze the Speaker’s Reasoning • Application 5: Analyze the Speaker’s Emotional Appeals
Evaluating Messages: Short Case
Challenging Assumptions
Personal Journal: The Process of Evaluating
References and Recommended Reading
CHAPTER 8
The Process of Responding
Outline
Chapter Objectives
Responding: Situation and Purpose
In the News: Whistle Blowing at Wells Fargo
Responding to Messages: Principles
Developing Your Listening Response • Your Listening Response and Your Personal Style
Response Styles
The Assertive Response • Supportive Responses
Nonverbal Dimensions: Creating Listening Environments
Communication Settings • Space and Communication • Time as a Communication Variable • Listening Environment and Online Responses
Summary
Applications
Application 1: Expand Your Comfort Zone • Application 2: Develop Your Assertive Skills • Application 3: Practice Supportive Responses • Application 4: Create Supportive Listening Environments
Responding to Messages: Short Cases
Challenging Assumptions
Personal Journal: The Process of Responding
References and Recommended Reading
PART III Listening: Relationships and Challenges
CHAPTER 9
Listening Relationships
Outline
Chapter Objectives
Listening Relationships
Relationships in the Family
Listening to Your Partner or Spouse • The Skills of Listening to Your Partner
Listening to Children
The Skills of listening to Children • Listening Across Generations • The Skills of Listening Across Generations • The Skills of Listening Through Social Media
Educational Relationships
Listening in the Classroom • The Skills of Listening in the Classroom • Listening to Presentations • The Skills of Listening to Presentations • The Skills of Listening When Being Coached
Helping Relationships
Listening in the Counseling Interview • Listening to a Friend in Trouble • Listening in Health Care • The Skills of Listening in Health Care
Work Relationships
Listening to Employees • The Skills of Listening to Employees • Coaching Your Employees • Listening to Supervisors • The Skills of Listening to Supervisors: Following Directions • Listening in Small Groups and Teams • Listening to Rumor • The Skills of Listening to Rumor
Summary
Applications
Application 1: Listen to Members of Your Family • Application 2: Listen in Educational Relationships and Presentations • Application 3: Listen in Helping Relationships • Application 4: Listen in Organizational Contexts
Challenging Assumptions
Personal Journal: Listening Relationships
References and Recommended Reading
CHAPTER 10
Listening Challenges
Outline
Chapter Objectives
In the News: The Listening Challenges of Cyberbullying
The Challenge of Listening in High-Technology Environments
Suggestions for Listening in High-Technology Environments
The Challenge of Global Listening
Suggestions for Effective Global Listening
The Challenge of Listening Between Genders
Verbal Differences in Gender Communication • Nonverbal Differences in Gender Communication • Suggestions for Effective Cross-Gender Listening
The Challenge of Ethical Listening
Suggestions For Ethical Listening
Summary
Applications
Application 1: Meet the Challenges of Listening in High-Technology Environments • Application 2: Meet the Challenge of Global Listening • Application 3: Meet the Challenge of Listening Across Gender • Application 4: Meet the Challenge of Ethical Listening
Challenging Assumptions
Personal Journal: Listening Challenges
References and Recommended Reading
Name Index
Subject Index
| Erscheinungsdatum | 06.11.2017 |
|---|---|
| Zusatzinfo | 25 Line drawings, black and white; 11 Halftones, black and white |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 152 x 229 mm |
| Gewicht | 612 g |
| Themenwelt | Sozialwissenschaften ► Kommunikation / Medien ► Kommunikationswissenschaft |
| Sozialwissenschaften ► Kommunikation / Medien ► Medienwissenschaft | |
| ISBN-10 | 1-138-21674-7 / 1138216747 |
| ISBN-13 | 978-1-138-21674-7 / 9781138216747 |
| Zustand | Neuware |
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