Implementing Employee and Manager Self-Services in SAP ERP HCM

Jeremy Masters, Christos Kotsakis (Autoren)

Buch | Hardcover

431 Seiten

2010
SAP Press (Verlag)
978-1-59229-188-5 (ISBN)

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Self-service for employees and managers has received widespread acceptance and is now being used by companies throughout the world. If you are working on or considering an SAP ERP HCM Employee Self-Service (ESS) and Manager Self-Service (MSS) implementation, this is the resource you need. This book is written for HR and IT professionals, project managers, and consultants. It covers the project cycle from design to implementation, beginning with the details of why self-service is important to organizations, how it fits into a service delivery strategy, and how to approach developing a business case. An overview of ESS and MSS is provided along with details on the technical implementation, including the homepage framework, OADP (Object and Data Provider), and the underlying configuration. Self-service fundamentals are also explained, including installation and setup, and a full review of the standard components available in SAP ESS and MSS Business Packages is included. More advanced topics, including delegation, workflow, and security authorizations are covered, and a case study and lessons-learned section provides real-world insights from past experiences.

Jeremy Masters is the co-founder and managing partner of Worklogix, a management and technology services firm specializing in enterprise application development and implementation support for HCM solutions. For 15 years, he has worked with the latest talent management and self-service functionality within the SAP ERP HCM suite, including Performance Management, Enterprise Compensation Management, ESS/MSS, Succession Planning, E-Recruiting, and the SuccessFactors cloud functionalities. He regularly presents at SAP Insider events and is also the co-author of the following SAP PRESS books: Implementing Employee and Manager Self-Services in SAP ERP HCM, SAP ERP HCM Performance Management, Enterprise Compensation Management in SAP ERP HCM, and E-Recruiting with SAP ERP HCM. You can reach him via email at jmasters@worklogix.com. Christos Kotsakis is Vice President of Information Technology at Star-wood Hotels and Resorts Worldwide, which together with its subsidiaries, operates as a hotel and leisure company worldwide. Prior to joining Starwood Hotels and Resorts, Mr. Kotsakis was an associate partner in the Human Capital Management practice at IBM Global Business Services where he led the design and implementation of large-scale, global HR transformation projects using SAP HR. In the past 10 years, Mr. Kotsakis has managed more than a dozen project teams, spanning across HR functionality, including Performance Management, Compensation Management, and eRecruitment. He also has extensive experience in software development; self-service technology; enterprise portal implementations; including the SAP NetWeaver Portal, and related technologies. You can reach him via email at chris-tos.kotsakis@emedianet.com.

1 ... Introduction ... 19 ... 1.1 ... Target Audience ... 20 ... 1.2 ... Book Layout ... 20 ... 1.3 ... Product Releases ... 22 ... 1.4 ... Summary ... 22 2 ... Self-Service Overview ... 23 ... 2.1 ... What is a Self-Service Application ... 23 ... 2.2 ... Employee Self-Service ... 24 ... 2.3 ... Manager Self-Service ... 25 ... 2.4 ... Self-Service Delivery Model ... 26 ... 2.5 ... Delivering Self-Service Applications ... 31 ... 2.6 ... Common Applications for ESS ... 33 ... 2.7 ... Common Applications for MSS ... 35 ... 2.8 ... Summary ... 37 3 ... Value Proposition for Self-Service ... 39 ... 3.1 ... Self-Service Myths ... 39 ... 3.2 ... The Business Case ... 42 ... 3.3 ... Summary ... 48 4 ... The Foundation of Employee Self-Service (ESS) and Manager Self-Service (MSS ... 49 ... 4.1 ... Personnel Administration ... 49 ... 4.2 ... A Healthy Organizational Structure ... 52 ... 4.3 ... Definition of Manager ... 57 ... 4.4 ... Position and Vacancy Management ... 63 ... 4.5 ... Workflow ... 65 ... 4.6 ... Summary ... 69 5 ... ESS and MSS Installation and Setup ... 71 ... 5.1 ... Terminology ... 71 ... 5.2 ... ESS Installation ... 72 ... 5.3 ... MSS Installation ... 75 ... 5.4 ... Configuring Connections ... 76 ... 5.5 ... Summary ... 84 6 ... Functionality Available in Employee Self-Service ... 85 ... 6.1 ... Application Components for ESS ... 86 ... 6.2 ... ESS Homepage Framework ... 87 ... 6.3 ... Business Package for ESS ... 109 ... 6.4 ... Summary ... 162 7 ... Functionality Available in Manager Self-Service ... 163 ... 7.1 ... Application Component for MSS ... 164 ... 7.2 ... What We Will Cover ... 164 ... 7.3 ... MSS Home Page Framework ... 166 ... 7.4 ... Business Package for MSS ... 174 ... 7.5 ... Generic iViews ... 252 ... 7.6 ... Reporting ... 257 ... 7.7 ... Summary ... 259 8 ... Advanced Concepts in ESS and MSS ... 261 ... 8.1 ... OADP ... 262 ... 8.2 ... Advanced Workflow Topics ... 297 ... 8.3 ... Delegation ... 306 ... 8.4 ... Checklists and Guided Procedures ... 319 ... 8.5 ... Summary ... 324 9 ... Authorization Management ... 325 ... 9.1 ... Important Authorizations within ECC for Self-Service ... 326 ... 9.2 ... Standard Roles in Self-Service ... 342 ... 9.3 ... Using Structural Authorizations with Self-Service ... 348 ... 9.4 ... Portal Permissions ... 353 ... 9.5 ... Important SAP Notes ... 357 ... 9.6 ... Data Privacy ... 358 ... 9.7 ... Summary ... 360 10 ... Enhancing Self-Service Applications ... 361 ... 10.1 ... Terminology ... 361 ... 10.2 ... Supporting Enhancements to Standard Applications ... 363 ... 10.3 ... Setting Up the Environment ... 365 ... 10.4 ... Summary ... 373 11 ... Self-Service Case Study ... 375 ... 11.1 ... Business Landscape ... 375 ... 11.2 ... Business Challenges ... 377 ... 11.3 ... Transformation Objectives ... 377 ... 11.4 ... Project Scope for Self-Service ... 378 ... 11.5 ... Service Delivery Model ... 380 ... 11.6 ... Role of the HR Generalist ... 381 ... 11.7 ... Training ... 382 ... 11.8 ... Results ... 382 ... 11.9 ... Critical Success Factors ... 383 ... 11.10 ... Summary ... 383 12 ... Lessons Learned ... 385 ... 12.1 ... Self-Service Processes and Applications ... 385 ... 12.2 ... Change Management ... 393 ... 12.3 ... System Implementation ... 398 ... 12.4 ... Summary ... 407 13 ... Resources ... 409 ... 13.1 ... Solution Documentation on SAP Service Marketplace ... 409 ... 13.2 ... SAP Online Help ... 412 ... 13.3 ... SAP Notes on SAP Service Marketplace ... 412 ... 13.4 ... SDN (SAP Developer Network ... 416 ... 13.5 ... HR Expert ... 416 ... 13.6 ... Annual Conferences ... 418 ... 13.7 ... User Communities ... 419 ... 13.8 ... Internet Search Engines ... 419 ... 13.9 ... Summary ... 419 14 ... The Authors ... 421

Erscheint lt. Verlag	30.1.2010
Reihe/Serie	SAP Press
Verlagsort	Maryland
Sprache	englisch
Maße	175 x 229 mm
Einbandart	gebunden
Themenwelt	Mathematik / Informatik ► Informatik ► Netzwerke
Themenwelt	Informatik ► Weitere Themen ► SAP
ISBN-10	1-59229-188-0 / 1592291880
ISBN-13	978-1-59229-188-5 / 9781592291885
Zustand	Neuware