SAP Service and Support

Completely

Gerhard Oswald (Autor)

Buch | Hardcover

302 Seiten

2014 | 4th Revised edition
SAP Press (Verlag)
978-1-59229-960-7 (ISBN)

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You get what you pay for--and with SAP service and support, you get a lot. Learn exactly what this means for your business: how it can get you started on the right foot, help you to continuously innovate, and save you money in the long run. With clear explanations of the different SAP service and support offerings--including information about support for mobile solutions, cloud solutions, and SAP HANA--this book will show you how to take full advantage of what SAP has to offer.

1. SAP HANA, Cloud, and Mobile SolutionsTake it to the next level. Find out how the service and support offerings for SAP's newest innovations can make your business leaner, faster, and more effective.

2. Innovation and Value CreationMore than just customer service. Learn how the innovation control center and SAP's Build SAP Like a Factory concept can help you actively promote innovation and value creation in your organization.

3. Operational ExcellenceSoar to new heights. With the operations control center and the Run SAP Like a Factory concept, you'll learn what it really means to have improved business processes and a streamlined system landscape.

4. Support Offerings at a GlanceLook no further. Get a complete picture of all of SAP's service and support offerings, from SAP Enterprise Support to SAP ActiveEmbedded to SAP MaxAttention...and more.

5. Design Thinking and Quality ManagementGo from theory to practice. Understand the methods SAP uses for development and improvement of products, and learn how you can apply them to your own projects.Highlights include:

SAP software maintenance
Innovation control center
Integration Validation
Build SAP Like a Factory
Application Lifecycle Management
Business process analytics
Operations control center
Run SAP Like a Factory
Mission control center
SAP Landscape Transformation
SAP ecosystem
SAP Enterprise Support Academy
Design thinking
Quality management

Gerhard Oswald is member of the executive board of SAP AG.

Reihe/Serie	SAP Press
Verlagsort	Maryland
Sprache	englisch
Maße	167 x 240 mm
Einbandart	gebunden
Themenwelt	Mathematik / Informatik ► Informatik ► Netzwerke
Themenwelt	Informatik ► Weitere Themen ► SAP
Schlagworte	Administration • build like a factory • Maintenance • run like a factory • SAP Enterprise Support • SAP Solution Manager • SAP support
ISBN-10	1-59229-960-1 / 1592299601
ISBN-13	978-1-59229-960-7 / 9781592299607
Zustand	Neuware