The SAP Green Book

A Business Guide for Effectively Managing the SAP Lifecycle

Michael Doane (Autor)

Buch | Softcover

265 Seiten

2012
SAP Press (Verlag)
978-1-59229-407-7 (ISBN)

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Breaking news: Implementing SAP doesn't help your business! It's the actions taken after go-live that ensure continuous success. Learn how to assess your SAP maturity, how to make business talk to IT (and vice versa), how to keep your end users happy, and more. 1. SAP Maturity: Is your organization taking full advantage of SAP? Are your end users? In this book, you'll learn what it takes to find out. 2. Center of Excellence: Learn how to establish an organization that maintains success with SAP: Discover roles, responsibilities, KPIs, and more. 3. Staffing and Outsourcing: What resources do you need to be successful? How do you find providers that are worth your money? How do you keep them motivated? Find the answers here. 4. Measure Success: Did your processes actually improve after go-live? By how much? Define indicators and measure performance to understand what you've gained. Topics covered in this book include:

SAP implementation lifecycle
Assessing your organization's SAP maturity
Building and sustaining a Center of Excellence
Outsourcing SAP applications support
Continuous business process improvement
End-user training

Michael Doane has 35 years of business and information systems experience, including 12 years of industry, 16 years in enterprise application consulting and six years as an industry analyst. Since 2001, he has been advising clients on strategies, implementation and integration strategies, service provider selection and management, and best practices and methods for deriving value from enterprise applications investments. Michael Doane has been publishing information about SAP since 1996.

Preface
Introduction
SAP Marital Counseling: Addressing the Most Common Post-Go-Live Issues
An SAP Maturity Model
Denial, Realization, Determination
From Core Implementation to Evolving Center of Excellence
Elements of SAP Maturity
Assessing Your SAP Maturity
Best Practices for Evolving to a Mature Center of Excellence
The Overriding Importance of a Rational Business/IT Dynamic
Building and Sustaining a Center of Excellence
New Lifecycle
Pre-SAP Implementation Strategies and Best Practices
Why Firms Need a Center of Excellence
Center of Excellence Organization
Transforming the ""Build"" Team into a Continuous Business Evolution Team
Building a Center of Excellence
Variant Structures for Centers of Excellence
Mastering the Business/IT Dynamic
A Word about SAP Solution Manager
When It All Goes Wrong: How Centers of Excellence Become Centers of Mediocrity
We Do It Themselves: Outsourcing SAP Applications Support
We Do It Themselves
Applications Are What We Do
Why on Earth Would We Outsource Our Applications?
Application Outsourcing Adoption
Crossing the Bridge from Maintenance to Management
Governance for Outsourced SAP Applications Support
Fee Strategies
Basis Is Eternal (and Can Be Done from Anywhere)
Conclusion
Staffing, Sourcing, and Evolving
The SAP Ecosystem and the Wisdom of Crowds
Staff for Surprises, Not Just the Predictable
Be Your Own Systems Integration Partner
Beyond ""Hyphenates"": Business Process Experts
The Relative (Un)Importance of Certifications
The Art of the Upgrade
The Changing SAP Upgrade Landscape
Types of Upgrades
Nine Best Practices for Upgrade Success
Conclusion: The Upgrade as a Competitive Weapon
Intelligent Business Intelligence
SAP Business Intelligence Matures
The Data Fur Ball and the Cluttered Toolbox
Sources of Truth
Who Generates What and How and Why?
SAP as the Engine Behind Measurable Business Benefit
The Daily Doughnut
Sitting Tight is Not a Winning Option
Measures of Success
Getting Business to Take the Wheel
The Enterprise Applications Value Chain
Iterative Business Process Improvement--A Sample Exercise
The Deeper Green: Sustainability
Key Performance Indicators: A Basic List
Three-Point Planning
Drivers at Work: Supporting Your SAP End Users
Skills Gap--Training Canyon
Neglecting The Real Drivers of Business Process
The High Cost of Penny Pinching
From Inventory to Team Building
SAP End-User Maturity Model
Super Users Provide Super Results
Sources and Methods of Continuous Training
Conclusion
From Supplier to Advisor: A New Hat for SAP
SAP Life After Functionality
News Flash: SAP is Not a Not-for-Profit
Working Toward Partnership by Leveraging Your Efforts and Investments
Drive at Your Own Pace (and Show SAP Where You're Going)
Last Word Freak
Postscript: The House I Live In
Appendices
Sources
The Author
Contributors
Index

Erscheint lt. Verlag	27.4.2012
Reihe/Serie	SAP PRESS Englisch
Verlagsort	Maryland
Sprache	englisch
Maße	140 x 216 mm
Themenwelt	Mathematik / Informatik ► Informatik ► Netzwerke
Themenwelt	Informatik ► Weitere Themen ► SAP
Schlagworte	Assessing your organization’s SAP maturity • Building and sustaining a Center of Excellence • Continuous business process improvement • End-user training • Outsourcing SAP applications support • SAP • SAP implementation lifecycle
ISBN-10	1-59229-407-3 / 1592294073
ISBN-13	978-1-59229-407-7 / 9781592294077
Zustand	Neuware