Information Systems for Business
John Wiley & Sons Ltd (Verlag)
978-0-470-90372-8 (ISBN)
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Information Systems: A Practical Introduction offers a "learner–centered" approach featuring the model "learn–do–reflect. " The chapters provide very short, focused treatment of the topics and then offer engaging activities for every topic.
A focused delivery on information systems
Featuring the model "learn–do–reflect", this invaluable book offers a focused treatment of information systems topics. Packed with engaging exercises throughout the book to enhance your learning, the book aims at looking at how information is analyzed, used for competitive advantage, stored, and more. Each chapter serves as a short, focused examination of the covered topic and includes activities to drive home the material. Also included is an online instructor′s web site that provides extensive support to teach with this approach.
Offers a focused look at information systems and how information is analyzed, used for competitive advantage, and stored
Includes helpful exercises in each chapter that drill down the lessons learned
Reflects the "learn–do–reflect" teaching model
Features an instructor′s web site that provides extensive support
This valuable book offers a practical approach to learning the capabilities and potential of information systems.
Preface xv
SECTION I INTRODUCTION
1 The Value of Information 1
Focusing Story: How Information Cost Me (A Lot of) Money 2
Learning Activity 1.1 A Day in My Technology–Free Life Blog 3
Data Information Knowledge and Wisdom 3
Information Literacy 5
Uses of Information 5
Learning Activity 1.2 How I Use Information 6
Learning Activity 1.3 How Businesses Use Information 7
Business Box Promising Information Careers 7
Information and Your Career 8
2 Introduction to Information Systems 13
Focusing Story: Registering for Classes in 1981 14
Learning Activity 2.1 Identifying My Information Systems 15
Why All Business Professionals Need to Be IS Managers 15
Learning Activity 2.2 Components of a System 16
Overview of Systems 16
Learning Activity 2.3 Components of a Business Information System 18
Foundations of Information Systems 18
Stats Box Growth of Applications in Apple’s App Store 22
How Information Systems Help Us Deal with Information 22
Business Box How Southwest Airlines Flies High with Information Systems 24
Learning Activity 2.4 Information Systems and Change 25
How Information Systems Facilitate Organizational Change 25
Process Improvements 25
Automation 26
Control 26
Information Flow 26
Business Box Coopers Brewery: Using Information Systems for Quality and Sustainability 27
Common Information Systems 28
3 Evaluating Information 33
Focusing Story: Biased Information in a Trusted Outlet 34
Learning Activity 3.1 How Good is This Information? 35
Being a Smart Information Consumer 35
Stats Box 36
Business Box Resume Fraud 36
Learning Activity 3.2 My Online Life and Information Overload 37
Information Overload and the Need to Evaluate Information 38
Learning Activity 3.3 Dimensions of Information Quality 39
Information Quality 40
Business Box Information Quality as an Ethical Issue 42
Learning Activity 3.4 Evaluating Information Sources 43
Evaluating Information 43
Evaluating Usefulness 44
Evaluating Believability 45
4 Gaining Strategic Value from Information 51
Focusing Story: Healthcare on My Cell Phone 52
Strategic Information Systems 53
Strategic Planning Process 54
Step 1: Strategic Business Planning 54
Stats Box 55
Step 2: Information Systems Assessment 55
Step 3: Information Systems Vision 56
Step 4: Information Systems Architecture 56
Step 5: Strategic Initiatives Identification 57
Advantages of IS Strategic Planning Process 57
Frameworks for Strategic Information Systems 58
Information Systems SWOT Analysis 58
SWOT Analysis of a Person? 59
Porter’s Five Competitive Forces Model 60
Porter’s Value Chain Analysis 60
Virtual Value Chain 62
Evaluating Strategic Initiatives 64
Critical Success Factors 64
CSFS for Implementing Web Portals in Saudi Arabia 65
Learning Activity 4.1 What Does Yahoo! Need for Success? 66
Priority Matrix 66
Learning Activity 4.2 Competitive Advantage at Outrigger Hotels and Resorts 67
Hyper–competition: Sustainability of Competitive Advantage 67
Learning Activity 4.3 Google Vs. Yahoo! 69
SECTION II MANAGING INFORMATION
5 Storing and Organizing Information 75
Focusing Story: The Database Behind Facebook 76
Learning Activity 5.1 Data for an Amazon Order 77
Stats Box 77
Overview of Relational Databases 77
Databases and Database Management Systems 77
Learning Activity 5.2 Connecting Data Elements 78
Databases vs. Spreadsheets (When to Use a DBMS) 78
Relational Databases 79
Database Diagrams 83
Learning Activity 5.3 Finding Business Databases Online 84
The Compact Disc Database (CDDB) 84
Online Databases 85
6 Analyzing Information for Business Decision–Making 91
Focusing Story: How a Spreadsheet Saved Me (A Lot of) Money 92
Learning Activity 6.1 Information and Decision–Making 93
Importance of Good Decision–Making Skills 93
Learning Activity 6.2 What Kind of Information Do I Need? 94
Using Information for Decision–Making 94
Business Box Why Do Managers Make Bad Decisions? 95
Types of Decisions 95
A Decision–Making Process 97
Identify and Clearly Define the Problem 97
Determine Requirements and Goals 98
Identify Alternatives 99
Define the Criteria 99
Learning Activity 6.3 Requirements Goals and Criteria 99
Select a Decision–Making Technique/tool 100
Evaluate the Alternatives Using the Criteria 101
Check That the Solution Solves the Problem 102
Information Retrieval and Analysis Tools 102
Learning Activity 6.4 "What If " I Get a 75% on the Final? 103
Stats Box The Cost of Spreadsheet Errors 106
Learning Activity 6.5 What– If? Analysis in Business 107
7 Transmitting Information 113
Focusing Story: I Want My Own WiFi!: The Emergence of the MiFi 114
Introduction and Definitions 115
Learning Activity 7.1 Online Document Sharing 116
Network Components and Characteristics 116
Types of Networks 117
Wired vs. Wireless Networks 117
Broadband Networks 118
Stats Box 1 Broadband Penetration in the G7 Countries 119
Network Coverage 120
The Internet 121
Internet Applications 122
Stats Box 123
Business Box 1 Internet Application of the Day: Get a Degree Online! 124
Internet vs. Intranet 125
Virtual Private Network (VPN) 125
Learning Activity 7.2 A Future Internet? Internet2 and Business 125
Networking Architectures 126
Architectural Principles 126
Client/Server Architecture 126
Peer–to–Peer Architecture 128
Wireless Architecture 128
Service Oriented Architecture (SOA) 128
Software as a Service (SaaS) 129
Cloud Computing 130
Virtualization 130
Learning Activity 7.3 Architecture and Principles 130
Communicating Information in Modern Organizations 131
Web 2.0 132
Unified Communications (UC) 132
The Power of Wikinomics 134
Stats Box 135
Learning Activity 7.4 Web 2.0 for Business 136
Web 3.0 136
8 Securing Information 143
Focusing Story: My Mac is More Secured than Your Windows–based PC! 144
Introduction and Definitions 146
Information Security Concepts 146
Security Levels 146
Learning Activity 8.1 How Protected is Your Computer? 147
Information Security Threats 148
Denial of Service 148
Unauthorized Access 150
Stats Box 151
Business Box 1 Even Big Technology Companies Can be Hacked 153
Learning Activity 8.2 Detecting Phishing 154
Theft and Fraud 154
Summary of Security Threats 155
Security Technologies and Solutions 157
Security Goals 157
Preventive Corrective and Detective Controls 157
Physical Security vs. Logical Security 158
User Profiles 158
Learning Activity 8.3 How Strong is Your Password? 159
Biometrics 160
Firewalls 162
Rendering Data Unreadable: Encryption 166
Learning Activity 8.4 Breaking the Encryption 166
Types of Cryptography 166
Virus Protection 169
Wireless Security 169
Stats Box 170
Security Policies 170
Business Box 2 How to Respond to a Security Crisis 170
Stats Box 3 Security Policies Compliance 171
Learning Activity 8.5 Where’s the Security? 172
Risk Management 172
9 Protecting the Confidentiality and Privacy of Information 181
Focusing Story: The Reselling of Customer Data: The Choicepoint Story 182
Learning Activity 9.1 Finding Mindy’ 183
Information Privacy Threats 185
Data Collection 186
Secondary Use of Information 187
Learning Activity 9.2 Privacy Pizza 187
Stats Box 1 Concern for Information Privacy 188
Consequences of Privacy Violations 188
Individual Consequences: Identify Theft 188
Stats Box 2 Fraud Type from Identity Theft 189
Organizational Consequences: Company Reputation 190
Stats Box 3 Reputation Risks of Social Networking 191
Technologies and Solutions for Information Privacy 191
Stats Box 4 Surveillance Societies Around the World 192
Cookies and Cookie Managers 192
Learning Activity 9.3 Privacy Policy Creation 194
Privacy Statement or Policy 194
Business Box 1 Privacy and Facebook 196
Privacy Seals 197
Activity 9.4 Why Your Advisor can’t Talk to Your Parents 197
Government Information Privacy Regulations 198
Business Box 2 Hippa and Identity Theft 199
Privacy and Ethics 199
Learning Activity 9.5 Papa Privacy Policies and FERPA 200
Relationship between Security and Privacy 201
SECTION III USING INFORMATION
10 Developing Information Systems 207
Focusing Story: The $6 Billion Software Bug 208
Time Cost and Quality 209
Learning Activity 10.1 Determining Requirements 210
Software Development Methodologies 210
Traditional Systems Development Life Cycle 211
Planning Phase 212
Requirements Phase 212
Design Phase 213
Development Phase 214
Implementation Phase 214
Maintenance Phase 215
Learning Activity 10.2 Advantages and Disadvantages of the SDLC 215
Stats Box Standish Chaos Report 216
Alternative Methodologies 216
Prototyping 216
Rapid Application Development (RAD) 217
Spiral Model 218
Learning Activity 10.3 Comparing the Methods 220
Build or Buy Decision 220
Learning Activity 10.4 How Open Source Software Impacts Build vs. Buy 223
Using Open Source in Business 223
Business Box Bad Economy Leads to More Open Source Software 225
Learning Activity 10.5 What to Outsource 225
Outsourcing Information Systems 226
Outsourcing Models 226
Benefits and Risks of Outsourcing 227
Making the Outsourcing Decision 227
Business Box Reversing the Outsourcing Decision 228
Geographic Considerations 229
11 Information–Based Business Process 235
Focusing Story: Improving Processes is For Everyone! 236
Learning Activity 11.1 How Many Steps in this Process? 237
What Is a Process? 237
Process Modeling 239
Learning Activity 11.2 Model This! 240
Business Process Modeling Tools 240
Technology and Processes 242
Process Improvement 243
Levels of Change 245
Stats Box 1 Importance of Process Redesign 245
Learning Activity 11.3 Redesign This! 246
Business Box 1 Choicecare Physicians: Changing Access to Patient Records 247
12 Enterprise Information Systems 251
Focusing Story: Supply Chain Innovations at Wal–Mart 252
Learning Activity 12.1 Finding The Components of an Enterprise System 254
Enterprise Systems 254
Personal vs. Enterprise Systems 254
Integration and Enterprise Systems 256
Characteristics of Enterprise Systems 256
Enterprise Resource Planning (ERP) 258
Benefits and Disadvantages of ERP Systems 259
Business Box 1 The Power of ERP Data: How Slumberland Furniture Cleaned up its Supplier List 259
Business Box 2 ERP is not Always a Horror Story: Cisco Implementation on Time and Budget 261
Stats Box 1 Top Seven Selected ERP Vendors 262
Learning Activity 12.2 The Online Beer Game 262
Supply Chain Management Systems 263
Stats Box 2 Supply Chain’s Impact on Company Valuation 265
Learning Activity 12.3 Customer Relationship Management 265
Customer Relationship Management Systems 266
Customer Service Life Cycle 266
Components of CRM 268
Learning Activity 12.4 Self–servicing 268
Stats Box 3 CRM Vendors 269
CRM Implementation Options 269
Business Box 3 Not Just Technology: Training People for CRM At British Telecom 270
Benefits and Limitations of CRM 271
Customer Managed Interactions (CMI) 272
13 Information for Electronic Business 279
Focusing Story: The iPod and The Music Industry 280
Learning Activity 13.1 Why is E–business Important? 282
Introduction to E–business 282
Types of E–businesses 282
Stats Box 1 Retail E–commerce in The United States 284
E–business Models 285
What is a Business Model? 285
B2C E–business Models 286
Business Box 1 Changing The Business Model: Furniture.com 288
B2C E–business Enablers 288
Technological Enablers 288
Critical Mass 289
B2C E–business Impacts 290
E–channel Compression (Disintermediation) 290
E–channel Expansion 291
Learning Activity 13.2 Why Would I Trust them or Buy from Them? 291
Design for B2C E–Business 292
Business–to–Business (B2B) 293
Stats Box 2 B2B vs. B2C E–business 293
B2B E–business Models 294
Learning Activity 13.3 Where is My Web Page? 296
Search Engine Optimization 296
Trends in E–business 298
Mobile Business 299
Stats Box 3 Mobile Behaviors 300
Global e–Business 301
Stats Box 4 E–business in Ontario 301
Learning Activity 13.4 USA.Gov 302
E–government 302
14 Information and Knowledge for Business Decision Making 309
Focusing Story: Managing Knowledge by Texting 310
Learning Activity 14.1 How You Manage Knowledge 311
Knowledge Management 312
Why Managing Knowledge is Important 312
Types of Knowledge 313
Types of Knowledge Resources 314
Main Processes for Knowledge Management 314
Creating Knowledge 315
Capturing and Codifying Knowledge 316
Business Box The Issue of Trust in Knowledge Management 318
Storing and Retrieving Knowledge 318
Transferring and Applying Knowledge 319
Learning Activity 14.2 Wikis for Managing Knowledge 319
Knowledge Management Technologies 320
Repositories 320
Communication–based Tools 320
Stats Box Linkedin Groups as Communities of Practice 321
Executive Information Systems and Dashboards 321
Expert Systems 321
Learning Activity 14.3 Using a Decision Support System 323
Decision Support Systems and Group Decision Support Systems 323
Business Intelligence 326
Data Warehousing 327
Data Mining 328
Learning Activity 14.4 Making Ethical Decisions 332
Ethical Decision–Making 332
Index 339
Online In–Depth Guides (posted at the Instructor and Student Companion Sites: www.wiley.com/college/belanger)
1. Hardware
2. Software
3. Networking Basics
4. Advanced database concepts
5. Spreadsheets
6. Funding information systems
7. Managing projects
8. Advanced security privacy and risk management
| Verlagsort | Chichester |
|---|---|
| Sprache | englisch |
| Maße | 153 x 227 mm |
| Gewicht | 408 g |
| Themenwelt | Informatik ► Office Programme ► Outlook |
| Mathematik / Informatik ► Informatik ► Theorie / Studium | |
| ISBN-10 | 0-470-90372-4 / 0470903724 |
| ISBN-13 | 978-0-470-90372-8 / 9780470903728 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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