Quality Management with SAP

Michael Hölzer, Michael Schramm (Autoren)

Buch | Hardcover

632 Seiten

2009
SAP Press (Verlag)
978-1-59229-262-2 (ISBN)

Infos

his book gives you a comprehensive introduction to the processes of quality management. You ll find details on installing and using SAP QM in your production environment, and learn about viable solution options for business-related tasks with your SAP system. And you ll find real-life examples to help you quickly understand and implement the concepts. In addition to quality planning, quality inspection, and quality control, you ll learn about vendor evaluation and test equipment management, which are integrated in other SAP modules and integral to quality management. You'll find many useful tips based on the authors practical experience to give you valuable insight into solving complex tasks and customizing to meet your own specific requirements, and you'll examine Audit Management and the integration with SAP NetWeaver BI. The 3rd edition of this benchmark work was completely updated for SAP ERP 6.0; however, it is also suitable for users as of Release 4.6C.

Autor

Michael Hoelzer studied engineering. In over 15 years of professional work in the area of IT-supported quality management he successfully completed numerous SAP QM projects. He is currently working as a freelance management consultant. Michael Schramm studied electrical engineering. In over 15 years of professional work in the area of IT-supported quality management he successfully completed numerous SAP QM projects. He is currently working for TallyGenicom Computerdrucker GmbH.

Inhalt

1 ... Implementing Management Systems with SAP ... 23 ... 1.1 ... Basic Principles ... 24 ... 1.2 ... Quality Elements ... 27 ... 1.3 ... Documenting the Management System ... 35 ... 1.4 ... QM Information System ... 35 ... 1.5 ... Environment Management ... 36 ... 1.6 ... Laws ... 40 ... 1.7 ... Outlook ... 41 2 ... Modeling QM Business Processes Using the EPC Method ... 43 ... 2.1 ... Basic Principles ... 43 ... 2.2 ... Definition of Concepts ... 44 ... ... 2.2.1 ... Business Process ... 44 ... 2.3 ... Event-Driven Process Chain (EPC ... 48 ... ... 2.3.1 ... Elements of the Event-Driven Process Chain ... 48 ... ... 2.3.2 ... Structure of the Event-Driven Process Chain ... 51 ... ... 2.3.3 ... Scenario ... 52 3 ... Overview of SAP ERP ... 61 ... 3.1 ... SAP AG ... 61 ... 3.2 ... Development of SAP ERP ... 61 ... 3.3 ... Modules of the SAP ERP System ... 62 ... 3.4 ... SAP R/3 and SAP ERP Releases ... 67 ... 3.5 ... SAP PLM and Quality Management ... 77 ... 3.6 ... Project Management for SAP ERP Implementations ... 78 ... 3.7 ... Customizing ... 85 ... 3.8 ... Client Concept ... 86 ... 3.9 ... Organizational Structure ... 87 ... 3.10 ... SAP Work Center ... 87 ... 3.11 ... SAPscript ... 88 ... 3.12 ... Reports ... 88 ... 3.13 ... ABAP Programs ... 90 ... 3.14 ... SAP ERP QM as a CAQ System ... 90 ... 3.15 ... New SAP Technologies ... 92 ... ... 3.15.1 ... SAP ERP Strategy ... 92 ... ... 3.15.2 ... SAP Business Suite ... 93 ... ... 3.15.3 ... SAP NetWeaver Portal ... 94 ... ... 3.15.4 ... Using SAP NetWeaver Portal in SAP QM ... 97 ... ... 3.15.5 ... Principles of SAP Internet Scenarios ... 101 ... ... 3.15.6 ... Recording Quality Notifications ... 102 ... ... 3.15.7 ... Creating Quality Certificates ... 106 4 ... Operating SAP ERP ... 111 ... 4.1 ... General Notes ... 111 ... 4.2 ... Logon and Logoff ... 111 ... 4.3 ... User Interface ... 113 ... 4.4 ... Print ... 122 ... 4.5 ... User Settings: User Profile ... 124 ... 4.6 ... Working with Transaction Codes and Multiple Sessions ... 125 ... 4.7 ... Help in the SAP ERP System ... 129 ... 4.8 ... Display Functions and List Displays ... 134 5 ... Quality Management in the Supply Chain ... 139 ... 5.1 ... Basic Principles ... 139 ... 5.2 ... Supply Chain Management ... 141 ... 5.3 ... Materials Management ... 142 ... ... 5.3.1 ... Procurement ... 143 ... ... 5.3.2 ... Production ... 147 ... ... 5.3.3 ... Sales ... 149 ... ... 5.3.4 ... Customer Service ... 151 ... 5.4 ... Summary ... 153 6 ... Quality and Inspection Planning ... 155 ... 6.1 ... Basic Principles ... 155 ... 6.2 ... Overview of Quality and Inspection Planning ... 159 ... 6.3 ... Basic Data for Quality and Inspection Planning ... 161 ... ... 6.3.1 ... General Master Data ... 162 ... ... 6.3.2 ... Basic Quality- and Inspection-Planning Data ... 177 ... 6.4 ... SAP QM Inspection Plan ... 201 ... ... 6.4.1 ... General Remarks ... 201 ... ... 6.4.2 ... Administrating Inspection Plans ... 209 ... ... 6.4.3 ... Structure of the Inspection Plan (Plan Structure ... 218 ... ... 6.4.4 ... Engineering Workbench ... 239 ... 6.5 ... Multiple Specifications ... 242 ... 6.6 ... Quality Planning in Procurement ... 248 ... ... 6.6.1 ... Material Master and Quality Info Record ... 249 ... ... 6.6.2 ... Incoming Inspection ... 252 ... 6.7 ... Quality Planning in Production ... 263 ... 6.8 ... Quality Planning in Sales and Distribution ... 272 ... ... 6.8.1 ... Certificate Processing ... 279 ... 6.9 ... FMEA and Control Plan ... 283 7 ... Quality Inspection ... 295 ... 7.1 ... Basic Principles ... 296 ... 7.2 ... Inspection-Lot Creation ... 300 ... 7.3 ... Results Recording ... 306 ... ... 7.3.1 ... Characteristic Results ... 311 ... ... 7.3.2 ... Defects ... 322 ... 7.4 ... Inspection-Lot Completion ... 324 ... 7.5 ... Inspection Costs ... 326 ... 7.6 ... Sample Management ... 328 ... 7.7 ... Quality Inspection in Sales and Distribution ... 331 ... 7.8 ... Quality Inspection in Production ... 331 ... 7.9 ... Quality Inspection in Procurement ... 336 ... 7.10 ... Interfaces to External Systems and Measurement Devices ... 338 ... 7.11 ... Connecting Complex External Measurement Systems ... 341 ... ... 7.11.1 ... Overview ... 341 ... ... 7.11.2 ... Keyboard Wedge ... 341 ... ... 7.11.3 ... Test Equipment Drivers for SAP GUI ... 342 ... ... 7.11.4 ... Subsystems with Separate User Interfaces ... 342 ... ... 7.11.5 ... Direct Integration of Inspection and Analysis Systems ... 343 ... ... 7.11.6 ... Importing a Plan ... 343 ... 7.12 ... Example ... 344 ... ... 7.12.1 ... Sample Company ... 344 ... ... 7.12.2 ... Quality Assurance in the Power Tools Area ... 344 ... ... 7.12.3 ... Analyses in the Adhesives Area ... 346 ... ... 7.12.4 ... External Statistics Program ... 346 8 ... Quality Control ... 349 ... 8.1 ... Basic Principles ... 349 ... 8.2 ... Usage Decision ... 350 ... 8.3 ... Quality Level ... 363 ... 8.4 ... Vendor Evaluation ... 365 ... ... 8.4.1 ... Basic Principles ... 365 ... ... 8.4.2 ... Master Data ... 366 ... ... 8.4.3 ... Evaluation Criteria ... 367 ... ... 8.4.4 ... Vendor Evaluation ... 374 ... ... 8.4.5 ... Evaluations ... 380 ... 8.5 ... Statistical Process Control (SPC ... 383 ... 8.6 ... Dynamic Modification of Inspection Severity and Inspection Frequency ... 389 ... 8.7 ... Batch Logs ... 390 ... 8.8 ... Quality-Related Costs ... 391 ... ... 8.8.1 ... Basic Principles ... 391 ... ... 8.8.2 ... Cost and Performance Accounting ... 393 ... ... 8.8.3 ... Recording Quality-Related Costs ... 394 ... ... 8.8.4 ... Evaluation of Quality-Related Costs ... 395 ... ... 8.8.5 ... Implementation Options with SAP ERP ... 396 9 ... Quality Notification ... 397 ... 9.1 ... Basic Principles ... 397 ... 9.2 ... Quality Notifications in SAP ERP ... 399 ... ... 9.2.1 ... Scenario: Complaint Management with Quality Notification ... 401 ... ... 9.2.2 ... Functions and Elements of the Quality Notification ... 420 ... 9.3 ... Quality Notification with Integrated Document Management ... 433 ... ... 9.3.1 ... Creating a Document ... 436 ... ... 9.3.2 ... Documents in the Quality Notification ... 439 ... ... 9.3.3 ... Documents in the Quality Info Record ... 439 ... ... 9.3.4 ... Documents in the Inspection Plan/Routing ... 440 ... 9.4 ... Quality Notification in Sales and Distribution ... 440 ... 9.5 ... Quality Notification in Production ... 444 ... ... 9.5.1 ... Scenario with Notification Type Q3/F3, Internal Problem Notification ... 447 ... 9.6 ... Quality Notification in Procurement ... 448 ... 9.7 ... Solution Database ... 453 ... 9.8 ... Stability Study ... 456 ... ... 9.8.1 ... Description ... 456 ... ... 9.8.2 ... Scenario for the Stability Study ... 460 10 ... Information Systems and Evaluations ... 473 ... 10.1 ... Basic Principles ... 473 ... 10.2 ... Evaluation from Original Documents ... 474 ... ... 10.2.1 ... Evaluation of Inspection Results ... 474 ... ... 10.2.2 ... List of Inspection Lots or Notifications ... 474 ... ... 10.2.3 ... Control Charts ... 476 ... ... 10.2.4 ... General QM Evaluations ... 477 ... 10.3 ... Key Figures in the Information System ... 477 ... ... 10.3.1 ... Logistics Controlling ... 478 ... ... 10.3.2 ... Quality Management Information System (QMIS ... 478 ... ... 10.3.3 ... Standard Analyses ... 479 ... ... 10.3.4 ... Flexible Analyses ... 482 ... ... 10.3.5 ... Report Lists ... 486 ... 10.4 ... SAP NetWeaver BI ... 488 11 ... Test Equipment Management ... 501 ... 11.1 ... Basic Principles ... 501 ... 11.2 ... Business Tasks ... 503 ... 11.3 ... SAP Module Configuration ... 503 ... ... 11.3.1 ... Variant 1: Plant Maintenance Module without Materials Management Module ... 504 ... 11.4 ... Master Data ... 505 ... 11.5 ... Scenario for Test Equipment Management ... 509 ... 11.6 ... Editing the Material Master ... 510 ... 11.7 ... Procuring Test Equipment ... 515 ... 11.8 ... Serializing the Material ... 516 ... 11.9 ... Creating a Material as Equipment ... 517 ... 11.10 ... Planning Test Equipment Monitoring ... 522 ... ... 11.10.1 ... General Task List ... 523 ... ... 11.10.2 ... Maintenance Plan ... 525 ... ... 11.10.3 ... Scheduling ... 529 ... ... 11.10.4 ... Scheduling Monitoring ... 529 ... 11.11 ... Calibrating and Checking Test Equipment ... 530 ... ... 11.11.1 ... Calibration Orders ... 531 ... ... 11.11.2 ... Results Entry and Usage Decision ... 533 ... ... 11.11.3 ... Inspection Completion ... 534 ... 11.12 ... Evaluations ... 535 ... 11.13 ... Using Subsystems ... 537 12 ... Audit Management Using SAP ERP ... 541 ... 12.1 ... Functions of SAP Audit Management ... 541 ... 12.2 ... System Requirements ... 542 ... 12.3 ... Definition of Audits from the Quality Management View ... 542 ... 12.4 ... Time Scheduling and Resource Planning ... 543 ... 12.5 ... Planning the Question Lists ... 545 ... 12.6 ... Execution ... 545 ... 12.7 ... Reports and Evaluations ... 545 ... 12.8 ... Corrective and Preventive Actions ... 547 ... 12.9 ... Audit Evaluations ... 548 ... 12.10 ... Mobile Audit ... 549 ... 12.11 ... Scenario Vendor Audit ... 549 13 ... Customizing ... 553 ... 13.1 ... Basic Principles ... 553 ... 13.2 ... Important Tools ... 556 ... 13.3 ... Functions in Customizing ... 558 ... ... 13.3.1 ... SAP Procedure Model ... 559 ... ... 13.3.2 ... Implementation Guides (IMGs ... 559 ... ... 13.3.3 ... Creating a Project IMG ... 561 ... 13.4 ... Project Controlling with IMG and the SAP Procedure Model ... 566 ... ... 13.4.1 ... Project Controlling with Status Information ... 566 ... ... 13.4.2 ... Selecting Documentation Types in IMG Project Maintenance ... 568 ... 13.5 ... Scenario ... 570 ... ... 13.5.1 ... Analyzing the Boundary Conditions ... 570 ... ... 13.5.2 ... Customizing of Maintaining Number Ranges ... 575 14 ... Migration Concepts ... 577 ... 14.1 ... Basic Principles ... 577 ... 14.2 ... Creating a Detailed Definition for the Data Transfer ... 578 ... 14.3 ... Creating Data Transfer Programs ... 581 ... 14.4 ... Performing Manual Data Transfers ... 583 ... 14.5 ... IBIP Program for Data Transfer ... 583 ... 14.6 ... Legacy System Migration Workbench for Data Transfer ... 596 ... ... 14.6.1 ... Working with the Standard Object for Inspection Plans ... 597 ... ... 14.6.2 ... Data Migration in 14 Steps ... 598 ... ... 14.6.3 ... Individual Recordings ... 606 ... ... 14.6.4 ... Import of Long Texts ... 606 A ... Glossary ... 611 B ... Abbreviations ... 617 C ... Bibliography ... 621 D ... The Authors ... 623

Produkt-Details

• Erscheint lt. Verlag: 30.5.2009
• Reihe/Serie: SAP Press
• Verlagsort: Maryland
• Sprache: englisch
• Maße: 175 x 229 mm
• Einbandart: gebunden
• Themenwelt: Mathematik / Informatik ► Informatik ► Netzwerke
• Themenwelt: Informatik ► Weitere Themen ► SAP
• Schlagworte: Qualitätsmanagement • SAP
• ISBN-10: 1-59229-262-3 / 1592292623
• ISBN-13: 978-1-59229-262-2 / 9781592292622
• Zustand: Neuware