Engaging Public Sector Clients

From Service-Delivery to Co-Production

John Alford (Autor)

Buch | Hardcover

261 Seiten

2009
Palgrave Macmillan (Verlag)
978-0-230-22376-9 (ISBN)

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.

Introduction: Client Co-Production of Public Services The Co-Production Concept Clients in the Public Sector Legal Compliance, Regulation and Co-Production Theoretical Constructs and Methodology Postal Service Customers as Co-Producers Long-Term Unemployed People as Co-Producers Taxpayers as Co-Producers Client Co-Production: An Exchange Perspective Managing for Client Co-Production Implications

Erscheint lt. Verlag	8.4.2009
Zusatzinfo	XIV, 261 p.
Verlagsort	Basingstoke
Sprache	englisch
Maße	140 x 216 mm
Themenwelt	Sozialwissenschaften ► Politik / Verwaltung ► Politische Theorie
	Sozialwissenschaften ► Politik / Verwaltung ► Staat / Verwaltung
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	0-230-22376-1 / 0230223761
ISBN-13	978-0-230-22376-9 / 9780230223769
Zustand	Neuware