Check-In Check-Out

Managing Hotel Operations: International Edition

Gary K. Vallen, Jerome J. Vallen (Autoren)

Buch | Softcover

624 Seiten

2008 | 8th edition
Pearson (Verlag)
978-0-13-503630-3 (ISBN)

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For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels.

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Table of Contents

PART I: THE HOTEL INDUSTRY

1.      The Traditional Hotel Industry

2.      The Modern Hotel Industry

3.      The Structure of the Hotel Industry

PART II: THE RESERVATIONS PROCESS

4.      Forecasting Availability and Overbooking

5.      Global Reservations Technologies

6.      Individual Reservations and Group Reservations

PART III: GUEST SERVICE AND RATE STRUCTURES

7.      Managing Guest Service

8.      Arrival, Registration, Assignments and Rooming

9.      Role of the Room Rate

PART IV: THE HOTEL REVENUE CYCLE

10. Billing and the Guest Folio

11. Credit and the City Ledger

12. Cash Transactions

PART V: TECHNOLOGY

13. The Night Audit

14. Hotel Technology

GLOSSARY

BIBLIOGRAPHY

INDEX

Erscheint lt. Verlag	24.4.2008
Sprache	englisch
Maße	253 x 205 mm
Gewicht	1012 g
Themenwelt	Wirtschaft
ISBN-10	0-13-503630-5 / 0135036305
ISBN-13	978-0-13-503630-3 / 9780135036303
Zustand	Neuware