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ITIL Version 3 at a Glance

Information Quick Reference

John O. Long (Autor)

Buch | Spiralbindung

82 Seiten

2008
Springer-Verlag New York Inc.
978-0-387-77392-6 (ISBN)

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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

Zusatzinfo	VIII, 82 p.
Verlagsort	New York, NY
Sprache	englisch
Maße	155 x 235 mm
Themenwelt	Informatik ► Software Entwicklung ► User Interfaces (HCI)
	Mathematik / Informatik ► Informatik ► Theorie / Studium
	Informatik ► Weitere Themen ► Hardware
	Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	0-387-77392-4 / 0387773924
ISBN-13	978-0-387-77392-6 / 9780387773926
Zustand	Neuware