Dealing with Difficult People
Seiten
2006
Kogan Page Ltd (Verlag)
978-0-7494-4751-9 (ISBN)
Kogan Page Ltd (Verlag)
978-0-7494-4751-9 (ISBN)
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An international best-seller that looks at difficult behaviour, what drives it and how to cope with it. It helps anyone to handle conflict, aggression, lazy staff and difficult customers.
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Roy Lilley is a writer, commentator and full-time conference speaker on health, change management and social issues in the UK, Europe and the US. A frequent broadcaster he contributes to The Today programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.
| Erscheint lt. Verlag | 3.6.2006 |
|---|---|
| Reihe/Serie | Creating Success |
| Verlagsort | London |
| Sprache | englisch |
| Maße | 135 x 216 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Personalwesen |
| ISBN-10 | 0-7494-4751-6 / 0749447516 |
| ISBN-13 | 978-0-7494-4751-9 / 9780749447519 |
| Zustand | Neuware |
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