Achieving Business Excellence, Quality and Performance Improvement
Thorogood (Verlag)
978-1-85418-018-6 (ISBN)
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This valuable Report identifies all the areas critical to developing an effective performance improvement process. It is a practical guide to the use of business excellence models and frameworks, quality standards, benchmarking tools, self-assessment programs and the latest performance improvement initiatives.
* Colin Chapman, FAQMC, MIQA, is Senior Partner within The Blackwell Partnership, a leading management consultancy firm. The partnership are British Quality Foundation Registered providers of consultancy and training and specialise in the use of The Business Excellence Model for continuous performance improvement. * Dennis Hopper, FHCIMA, is an Associate of The Blackwell Partnership, proving specific guidance on the issues facing the catering and hospitality industries. He is also a British Quality Foundation approved assessor against the Business Excellence Model and has extensive experience in leading performance improvement programmes within many industry sectors.
1 Frameworks for achieving business excellence; 2 Performance improvement initiatives; 3 Implementing self-assessment; 4 The Business Excellence Model as a benchmarking tool; Summary and conclusion.
| Erscheint lt. Verlag | 3.10.1997 |
|---|---|
| Reihe/Serie | Hawksmere Report S. |
| Zusatzinfo | ch. |
| Verlagsort | London |
| Sprache | englisch |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion |
| ISBN-10 | 1-85418-018-5 / 1854180185 |
| ISBN-13 | 978-1-85418-018-6 / 9781854180186 |
| Zustand | Neuware |
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