10 Steps to Successful Customer Service (eBook)

Maxine Kamin (Autor)

eBook Download: EPUB

2010
192 Seiten
Association for Talent Development (Verlag)
978-1-60728-367-6 (ISBN)

Infos

Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction-Be Positive Step 6: Aggressively Solve Problems-the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer

Produkt-Details

• Erscheint lt. Verlag: 1.2.2010
• Sprache: englisch
• Maße: 230 x 230 mm
• Themenwelt: Wirtschaft ► Allgemeines / Lexika
• Schlagworte: 10 Steps to Successful Customer Service • Customer Service Training • Maxine Kamin
• ISBN-10: 1-60728-367-0 / 1607283670
• ISBN-13: 978-1-60728-367-6 / 9781607283676