Principles of Total Quality

Vincent K. Omachonu, Joel E. Ross (Autoren)

Buch | Hardcover

512 Seiten

2004 | 3rd edition
Crc Press Inc (Verlag)
978-1-57444-326-4 (ISBN)

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Quality has evolved from a concept into a strategy for long-term viability. This book explains this strategy for both the service and manufacturing sectors. It addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance.

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Vincent K. Omachonu, Joel E. Ross

MANAGEMENT OF TOTAL QUALITY. Total quality management and the revival of quality in the United States. Leadership. Information and analysis. Strategic quality planning. Human resources development and quality management. Management of process quality. Customer focus and satisfaction. Benchmarking. Organizing for total quality management. Quality and productivity.. PROCESSES AND QUALITY TOOLS. The cost of quality. The concept of a process. Understanding data. The seven basic quality control tools. Control charts for variables. Control charts for attributes. When to use different control charts. Quality improvement stories. Quality function deployment. CRITERIA FOR QUALITY PROGRAMS. ISO 9000. The Baldrige Award. European Union directives. QS-9000. ISO 14000. ISO 9000: A practical step-by-step approach. Process capability. Introduction to reliability. Introduction to Six Sigma. Healthcare service excellence.

Erscheint lt. Verlag	27.5.2004
Zusatzinfo	28 Tables, black and white; 102 Illustrations, black and white
Verlagsort	Bosa Roca
Sprache	englisch
Maße	156 x 234 mm
Gewicht	1110 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
ISBN-10	1-57444-326-7 / 1574443267
ISBN-13	978-1-57444-326-4 / 9781574443264
Zustand	Neuware