The Good and the Bad News about Quality

Edward M. Schrock (Autor)

Buch | Hardcover

264 Seiten

1988
Crc Press Inc (Verlag)
978-0-8247-7845-3 (ISBN)

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This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.

Edward M. Schrock

1. The Good and the Bad News About Quality 2. Myths and Realities 3. Keys to Managing Quality 4. Key 1: Knowledge of Customer Requirements 5. What Bugs Customers? 6. The Ultimate in Displeased Customers 7. Learning from the Customer 8. Key 2: Anticipating Defects 9. Quality Catastrophes 10. Management Controllable Defects 11. Worker Controllable Defects 12. Key 3: Quick Detection of Defects 13. Inspecting for Defects 14. Reporting Defects 15. Key 4: Coordination 16. Making Coordination Work 17. Coordinators: Who Will Lead? 18. Key 5: Effective Problem Solving 19. Basic Statistics 20. Process Capability 21. Which Product Is Best? 22. Is the New Way Really Better? 23. Frequency Distribution Charts 24. Interpreting Control Charts 25. Controlling Processes with Pre-Control 26. Divide and Conquer 27. Understanding Regression Analyses 28. Designing Experiments 29. Plan Experiments—Don't Muddle Through 30. Traps, Snares, and Pitfalls Along the Way 31. Quotable Quotes

Erscheint lt. Verlag	9.2.1988
Reihe/Serie	Quality and Reliability
Verlagsort	Bosa Roca
Sprache	englisch
Maße	156 x 234 mm
Gewicht	589 g
Themenwelt	Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion
ISBN-10	0-8247-7845-6 / 0824778456
ISBN-13	978-0-8247-7845-3 / 9780824778453
Zustand	Neuware