Message Received: 7 Steps to Break Down Communication Barriers at Work
Seiten
2020
McGraw-Hill Education (Verlag)
978-1-260-45635-6 (ISBN)
McGraw-Hill Education (Verlag)
978-1-260-45635-6 (ISBN)
From a TEDX speaker with nearly half a million views and renowned digital psychologist, an action plan for driving creativity and innovation among generationally diverse staff in today’s technology-heavy workplace
Each generation in the workforce today—Baby Boomers, GenX, Millennials, and GenZ—responds differently to different styles of leadership and communication. Message Received provides an actionable that plan readers can use to optimize communication within departments and among teams. Author Mary Donohue delivers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology:
Step 1: Understand how the human brain responds to communication through technologyStep 2: Identify how you listenStep 3: Diagnose team engagement issuesStep 4: Customize conversation Step 5: Analyze your team’s Digital EQ Step 6: Interpret generational triggersStep 7: Mastery: Realizing your power as a communicator
Instead of feeling unheard, frustrated, and held back because of different communication preferences, Message Received provides the tools you need to increase staff engagement and productivity. Through case studies, evolutionary communication science, evidence-backed research, and more, readers will walk away with the tools they need to be their most influential-self.
Each generation in the workforce today—Baby Boomers, GenX, Millennials, and GenZ—responds differently to different styles of leadership and communication. Message Received provides an actionable that plan readers can use to optimize communication within departments and among teams. Author Mary Donohue delivers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology:
Step 1: Understand how the human brain responds to communication through technologyStep 2: Identify how you listenStep 3: Diagnose team engagement issuesStep 4: Customize conversation Step 5: Analyze your team’s Digital EQ Step 6: Interpret generational triggersStep 7: Mastery: Realizing your power as a communicator
Instead of feeling unheard, frustrated, and held back because of different communication preferences, Message Received provides the tools you need to increase staff engagement and productivity. Through case studies, evolutionary communication science, evidence-backed research, and more, readers will walk away with the tools they need to be their most influential-self.
Dr. Mary Donohue has pioneered research in the field of evolutionary psychology with a focus on team leadership and management through technology. An award-winning CEO, she was named one of the 18 Outstanding Women in Tech and Diversity MBA's top 50 under 50.
ACKNOWLEDGMENTS
INTRODUCTION
YOUR BRAIN: THE GREAT DIGITAL VOICE CRISIS
CHAPTER ONE
STEP 1: STOP ASSUMING
CHAPTER TWO
STEP 2: ELIMINATE DIGITAL DISTRUST
CHAPTER THREE
STEP 3: UNDERSTAND MISUNDERSTANDINGS
CHAPTER FOUR
STEP 4: IDENTIFY GENERATIONAL TRIGGERS
CHAPTER FIVE
STEP 5: HAVE BETTER MEETINGS
CHAPTER SIX
STEP 6: AMPLIFY GENERATIONAL
COLLABORATION WITH MENTORING
CHAPTER SEVEN
STEP 7: REALIZE YOUR POWER
AS A COMMUNICATOR
NOTES
GLOSSARY
INDEX
| Erscheinungsdatum | 21.09.2020 |
|---|---|
| Verlagsort | OH |
| Sprache | englisch |
| Gewicht | 445 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Allgemeines / Lexika |
| ISBN-10 | 1-260-45635-8 / 1260456358 |
| ISBN-13 | 978-1-260-45635-6 / 9781260456356 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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