Check-in, Check-out, Second Canadian Edition

Gary Vallen, Jerome Vallen, Gary Robinson (Autoren)

Buch | Softcover

496 Seiten

2008 | 2nd edition
Pearson (Verlag)
978-0-13-204423-3 (ISBN)

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Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students. Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features a new housekeeping chapter (Chapter 3), end of chapter case studies , and new virtual hotel software bound into back of the text!

Part I               The Hotel Industry

Chapter 1          The Hotel Industry: Past and Present

Chapter 2          The Structure of the Hotel Industry

Chapter 3          Housekeeping

Part II          The Reservations Process

Chapter 4          Global Reservations Technologies

Chapter 5          Individual and Group Reservations

Chapter 6          Forecasting Availability and Overbooking

Part III         Guest Service and Rate Structures

Chapter 7          Managing Guest Service

Chapter 8          The Guest Arrival and Check-In Process

Chapter 9          Setting the Room Rate

Part IV         The Hotel Revenue Cycle

Chapter 10        Billing the Guest Folio

Chapter 11        Cash Transactions

Chapter 12        Credit and the City Ledger

Part V              Technology

Chapter 13        The Night Audit

Chapter 14        Property Management System Interfaces

Bibliography

Glossary

Exhibits Credits

Index

Erscheinungsdatum	01.05.2018
Sprache	englisch
Maße	10 x 10 mm
Gewicht	1000 g
Themenwelt	Wirtschaft
ISBN-10	0-13-204423-4 / 0132044234
ISBN-13	978-0-13-204423-3 / 9780132044233
Zustand	Neuware