Managing IT Performance to Create Business Value

Jessica Keyes (Autor)

Buch | Hardcover

374 Seiten

2016
Auerbach Publishers Inc. (Verlag)
978-1-4987-5285-5 (ISBN)

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Managing IT Performance to Create Business Value provides examples, case histories, and current research for critical business issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them in selecting the right metrics for their IT organizations. Additionally, it offers knowledge management strategies to mature an organization, shows how to manage risks to exploit opportunities and prepare for threats, and explains how to baseline an IT organization’s performance and measure its improvement.

Consisting of 10 chapters plus appendices, the book begins with an overview of performance-based strategic planning, after which it discusses the development of a quality improvement (QI) plan, establishing benchmarks, and measuring performance improvements. It covers how to design IT-specific measures and financial metrics as well as the establishment of a software measurement program. From there, it moves on to designing people improvement systems and discusses such topics as leadership, motivation, recruitment, and employee appraisal.

The final few chapters show how to use balanced scorecards to manage and measure knowledge-based social enterprising and to identify, analyze, and avoid risks. In addition to covering new methods and metrics for measuring and improving IT processes, the author looks at strategies for measuring product development and implementing continuous innovation. The final chapter considers customer value systems and explains how to use force field analysis to listen to customers with the goal of improving customer satisfaction and operational excellence.

Jessica Keyes is the former president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989. Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker’s Trust, both in New York City. She earned a master’s of business administration from New York University and a doctorate in management. A noted columnist and correspondent, Keyes is the author of more than 200 published articles and more than 25 books. She also is a frequent keynote speaker. She is currently a professor at both the University of Liverpool and University of Phoenix.

Designing Performance-Based Strategic Planning Systems. Designing Performance Management and Measurement Systems. Designing Metrics. Establishing a Software Measurement Program. Designing People Improvement Systems. Knowledge and Social Enterprising Performance Measurement and Management. Designing Performance-Based Risk Management Systems. Designing Process Control and Improvement Systems. Designing and Measuring the IT Product Strategy. Designing Customer Value Systems. Appendices.

Erscheinungsdatum	25.05.2016
Zusatzinfo	54 Tables, black and white; 34 Illustrations, black and white
Sprache	englisch
Maße	178 x 254 mm
Gewicht	890 g
Themenwelt	Mathematik / Informatik ► Informatik ► Netzwerke
	Informatik ► Office Programme ► Outlook
	Mathematik / Informatik ► Informatik ► Software Entwicklung
	Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
ISBN-10	1-4987-5285-3 / 1498752853
ISBN-13	978-1-4987-5285-5 / 9781498752855
Zustand	Neuware