20 Reproducible Workshops for Customer Service Volume I
Seiten
2013
HRD Press Inc.,U.S. (Verlag)
978-1-61014-290-8 (ISBN)
HRD Press Inc.,U.S. (Verlag)
978-1-61014-290-8 (ISBN)
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Enhance customer service at all levels of your organisation with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, slideshow, and participant handouts. All materials are fully reproducible.
Enhance customer service at all levels of your organisation with these two volumes of 20 ready-to-use training workshops.
Each workshop includes detailed trainers notes, slideshow, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
Training Objectives
Develop the core skills at the root of good service
Overcome common service problem areas
Enhance the quality of service at all levels of an organisation
Enhance customer service at all levels of your organisation with these two volumes of 20 ready-to-use training workshops.
Each workshop includes detailed trainers notes, slideshow, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
Training Objectives
Develop the core skills at the root of good service
Overcome common service problem areas
Enhance the quality of service at all levels of an organisation
Who Are My Customers?
Moments of Truth
Thinking Sales
Complaints and You
Beating the Clock
Teamwork
Managing Customer Service
| Erscheint lt. Verlag | 30.9.2013 |
|---|---|
| Verlagsort | Amerherst |
| Sprache | englisch |
| Maße | 284 x 295 mm |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb |
| ISBN-10 | 1-61014-290-X / 161014290X |
| ISBN-13 | 978-1-61014-290-8 / 9781610142908 |
| Zustand | Neuware |
| Haben Sie eine Frage zum Produkt? |
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