Service Modelling (eBook)

Principles and Applications

Vilho Räisänen (Autor)

eBook Download: PDF

2007 | 1. Auflage
296 Seiten
John Wiley & Sons (Verlag)
978-0-470-02866-7 (ISBN)

Infos

Learn how to use service modelling to streamline and optimize
processes!

Information about customer needs, the technical composition of
services, and service performance are fundamental to effective
service management. Service modelling is a structured approach to
utilizing this information to improve the way services are
delivered. Consistent application of service modelling provides the
automation of processes and timely access to information.

Service Modelling presents a comprehensive, up-to-date
overview of the topic, presented in the context both of business
processes, and of requirements stemming from the need to manage
network resources. Vilho Raisanen delivers a justification for
service modelling, and explains state-of-the-art concepts,
frameworks and standards in detail.

Service Modelling:

* Provides a complete and illustrated overview of
state-of-the-art concepts for service modelling, covering
requirements and frameworks.

* Includes industry initiatives, conceptual frameworks, and the
work of standardisation bodies.

* Discusses different modelling approaches, and the positioning
of modelling of services in service management and in the wider
operational context.

* Sets the modelling framework in the context of business drivers
and modelling paradigms.

* Illustrates principles with real-world use cases, providing
both fixed Internet and mobile network examples.

* Relates concepts to the work of TeleManagement Forum, giving
practical examples throughout.

Service Modelling: Principles and Applications is an
invaluable guide to service modelling for telecommunications and
data communications professionals, including vendors, operators,
consultants, training organizations, service and content providers,
system architects and engineers for IP-based services. Educational
organizations, advanced undergraduate and graduate students on
telecommunications and networking courses will also find this text
invaluable.

Autor

Dr. Vilho Räisänen is Principal Engineer in Service Management technologies at Nokia Networks. He has contributed to IETF (Internet Engineering Task Force) and ETSI (European Telecommunications Standards Institute) standardization efforts, and lectured the course "End-to-end IP service quality and mobility" at the department of Electrical Engineering of the Helsinki University of Technology. He is the author of numerous peer-reviewed articles in international journals in data communications, and author/editor of two Wiley books.

Inhalt

Acknowledgements.

Preface.

Abbreviations.

How to Read This Book.

Information About Trademarks and Copyrights.

List of Figures.

List of Tables.

I Background.

1 Introduction.

1.1 Definition of Service Modelling.

1.2 Packet-based Services.

1.3 Emerging Technologies.

1.4 Summary.

1.5 Highlights.

2 Approaches to Modelling.

2.1 Introduction to Modelling.

2.2 Software Engineering Paradigm.

2.3 Object-Oriented Modelling.

2.4 Expert Systems.

2.5 Service-Oriented Architectures.

2.6 Databases.

2.7 Architecture Design.

2.8 Other Modelling Methods.

2.9 Summary.

2.10 Highlights.

3 Industry Initiatives.

3.1 Introduction.

3.2 OMG.

3.3 Business Process Management.

3.4 ITU.

3.5 3GPP.

3.6 TeleManagement Forum.

3.7 IT Service Management Forum.

3.8 Activities Related to Internet Services.

3.9 Other Fora and Viewpoints.

3.10 Summary.

3.11 Highlights.

II Service Modelling Concepts.

4 Requirements for Service Modelling.

4.1 Notation.

4.2 General Requirements and Concerns.

4.3 Technology-related Requirements.

4.4 Process-related Requirements.

4.5 Information Modelling-Related Requirements.

4.6 Stakeholder Type-Specific Requirements and
Concerns.

4.7 Summary.

4.8 Highlights.

5 Management Framework.

5.1 Description of the Framework.

5.2 Assumptions about Inter-provider Relations.

5.3 Relation to Existing Frameworks.

5.4 Summary.

5.5 Highlights.

6 Service Framework.

6.1 Introduction.

6.2 Service Quality Framework.

6.3 Security Framework.

6.4 Using of Service Framework in Management Framework.

6.5 End-user Services.

6.6 Summary.

6.7 Highlights.

7 Service Modelling Patterns.

7.1 Modelling Framework.

7.2 Modelling Patterns.

7.3 Notes About Using Service Model Patterns.

7.4 Relationship to Existing Models.

7.5 Summary.

7.6 Highlights.

III Use Cases.

8 DiffServ Network Example.

8.1 Introduction.

8.2 Description.

8.3 Service Framework.

8.4 Service Model.

8.5 Link to Service Management.

8.6 Summary.

8.7 Highlights.

9 Mobile Network Example.

9.1 Introduction.

9.2 Description.

9.3 Service Framework.

9.4 Service Model.

9.5 Link to Service Management.

9.6 Summary.

9.7 Highlights.

10 Distributed Network Example.

10.1 Introduction.

10.2 Description.

10.3 Service Framework.

10.4 Service Model.

10.5 Link to Service Management.

10.6 Summary.

10.7 Highlights.

IV Summary.

11 Summary.

11.1 Issues for the Future.

V Appendices.

A 3GPP Bearer Concepts.

B DiffServ SLA Concepts.

Bibliography.

Index.

Produkt-Details

• Erscheint lt. Verlag: 11.1.2007
• Sprache: englisch
• Themenwelt: Technik ► Elektrotechnik / Energietechnik
• Themenwelt: Technik ► Nachrichtentechnik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management
• Schlagworte: Business & Management • Communication Technology - Networks • Drahtlose Kommunikation • Electrical & Electronics Engineering • Elektrotechnik u. Elektronik • Kommunikationsnetze • Mobile & Wireless Communications • Strategic Management • Strategisches Management • Unternehmensstrategie • Wirtschaft u. Management
• ISBN-10: 0-470-02866-1 / 0470028661
• ISBN-13: 978-0-470-02866-7 / 9780470028667