The Veterinary Receptionist
Essential Skills for Client Care
Seiten
1999
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-4225-5 (ISBN)
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-4225-5 (ISBN)
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As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This book provides practical information on how to fulfill this role professionally and efficiently.
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid. John Corsan runs Vetlink, a company specialising in continuing education courses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. This new book is a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively, including: guidelines on drug dispensing, commonly asked questions, emergencies (e.g. poisoning, RTAs), and basic first aid. John Corsan runs Vetlink, a company specialising in continuing education courses for the veterinary profession. One of the courses he runs is 'Receptionist 2000'.
Client service defined; Make your first impressions count; Focus on your client; Making the client feel special; Telephone skills; Professional under pressure; Profit from complaints; Client service solutions; Fundamentals of first aid; Labelling and dispensing
| Zusatzinfo | 20 ills. |
|---|---|
| Verlagsort | London |
| Sprache | englisch |
| Maße | 156 x 234 mm |
| Gewicht | 262 g |
| Themenwelt | Veterinärmedizin |
| Wirtschaft ► Betriebswirtschaft / Management | |
| ISBN-10 | 0-7506-4225-4 / 0750642254 |
| ISBN-13 | 978-0-7506-4225-5 / 9780750642255 |
| Zustand | Neuware |
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