Total Quality Management
Butterworth-Heinemann Ltd (Verlag)
978-0-7506-3952-1 (ISBN)
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The foundations - a model for TQM: understanding quality; commitment and leadership; design for quality; case studies - Esso Research Centre, Exxon Chemical. TQM - the role of the quality system: planning for quality; system design and contents; quality system audit/review and self-assessment; case studies - Carnaud Metalbox PLC, Foodcan UK, Prudential Assurance Co. TQM - the tools and the improvement cycle: measurement of quality; tools and techniques for quality improvement; some additional techniques for process improvement; case studies - the Shorts experience, Hills Industries. TQM - the organizational, communication and teamwork requirements: organization for quality; culture change through teamwork for quality; case studies - Pirelli Communication Cables, Thomas Cork SML. TQM - the implementation: communications and training for quality; implementation of TQM and the management of change; case study -University of Bradford Management Centre. Appendices: three American gurus.
| Erscheint lt. Verlag | 15.11.1999 |
|---|---|
| Zusatzinfo | Approx. 100 illustrations |
| Verlagsort | Oxford |
| Sprache | englisch |
| Maße | 189 x 246 mm |
| Gewicht | 775 g |
| Themenwelt | Wirtschaft ► Betriebswirtschaft / Management ► Logistik / Produktion |
| ISBN-10 | 0-7506-3952-0 / 0750639520 |
| ISBN-13 | 978-0-7506-3952-1 / 9780750639521 |
| Zustand | Neuware |
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