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Case Studies in Speech Analytics

Jeffrey Gallino (Autor)

Buch | Softcover

100 Seiten

2011 | Edition. ed.
Springer-Verlag New York Inc.
978-1-4419-9603-9 (ISBN)

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This non-technical introduction to speech analytics is aimed at call center professionals, speech software developers and customer relations analysts, and includes case studies from global conglomerates such as Microsoft, HSBC and Time Warner, among others.

This is a non-technical introduction to speech analytics for speech technology professionals. It includes case studies from companies such as Microsoft, HSBC, British Gas, and Time Warner Cable, among others. The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback.

Problem Statement.- History and Playing Field.- Technology Overview for a Non-technologist.- Case Studies.- Futures.

Erscheint lt. Verlag	12.8.2011
Reihe/Serie	SpringerBriefs in Speech Technology
Zusatzinfo	15 black & white illustrations
Verlagsort	New York, NY
Sprache	englisch
Maße	155 x 235 mm
Einbandart	Paperback
Themenwelt	Informatik ► Software Entwicklung ► User Interfaces (HCI)
	Informatik ► Theorie / Studium ► Künstliche Intelligenz / Robotik
	Technik ► Elektrotechnik / Energietechnik
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
ISBN-10	1-4419-9603-6 / 1441996036
ISBN-13	978-1-4419-9603-9 / 9781441996039
Zustand	Neuware