Microsoft Dynamics CRM 2011 Step by Step

Mike Snyder, Jim Steger, Brendan Landers (Autoren)

Buch | Softcover

448 Seiten

2011
Microsoft Press,U.S. (Verlag)
978-0-7356-4890-6 (ISBN)

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The smart way to learn Microsoft Dynamics CRM 2011-one step at a time! Build exactly the skills you need by working at your own pace through easy-to-follow lessons and hands-on practice files.

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.

Verlagsort	Redmond
Sprache	englisch
Maße	190 x 230 mm
Gewicht	753 g
Themenwelt	Informatik ► Office Programme ► Outlook
	Mathematik / Informatik ► Informatik ► Theorie / Studium
	Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb
Schlagworte	Dynamics CRM
ISBN-10	0-7356-4890-5 / 0735648905
ISBN-13	978-0-7356-4890-6 / 9780735648906
Zustand	Neuware