Report on Transforming Land Registers
The LandWeb Project Fifteenth Report Session 2009/2010 Together with the Minutes of Proceedings of the Committee Relating to the Report and the Minutes of Evidence
Seiten
2010
Stationery Office, Belfast (Verlag)
978-0-339-60333-2 (ISBN)
Stationery Office, Belfast (Verlag)
978-0-339-60333-2 (ISBN)
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To improve efficiency and customer service, Land Registers signed a Private Finance Initiative Concession Agreement ("LandWeb") with British Telecom (BT) in 1999. LandWeb has transformed Land Registers' business enabling it to process vastly increased numbers of applications, resulting in faster turn around times for applications.
To improve efficiency and customer service, Land Registers signed a Private Finance Initiative Concession Agreement ("LandWeb") with British Telecom (BT) in 1999. LandWeb has transformed Land Registers' business enabling it to process vastly increased numbers of applications, particularly during the period of the unprecedented property boom, resulting in faster turnaround times for applications. In addition it provides a secure electronic archive for documents. Computerisation has also enabled Land Registers to provide enhanced levels of customer service through a direct access facility, for use by the legal profession, via the internet (LandWeb Direct). But better value for money could have been secured for the tax payer and Land Registers' customers. The Committee has identified evidence of poor project management, short-comings in risk management and a lack of necessary skills and experience in the Land Register's project team before, during and after the procurement. Land Registers has also been charging too much for its services resulting in it generating surplus income of over GBP 30 million since 2003.
It is disappointing that lessons emerging from this project were not identified by the Department and disseminated earlier. Many of the issues such as the need to properly scope projects; to manage risks to delivery; and to develop and harness essential skills were also evident in the Department's later Shared Services projects, examined by the Committee in 2008. Although this project predates the Gateway review process it nevertheless demonstrates the importance of subjecting major projects to ongoing review.
To improve efficiency and customer service, Land Registers signed a Private Finance Initiative Concession Agreement ("LandWeb") with British Telecom (BT) in 1999. LandWeb has transformed Land Registers' business enabling it to process vastly increased numbers of applications, particularly during the period of the unprecedented property boom, resulting in faster turnaround times for applications. In addition it provides a secure electronic archive for documents. Computerisation has also enabled Land Registers to provide enhanced levels of customer service through a direct access facility, for use by the legal profession, via the internet (LandWeb Direct). But better value for money could have been secured for the tax payer and Land Registers' customers. The Committee has identified evidence of poor project management, short-comings in risk management and a lack of necessary skills and experience in the Land Register's project team before, during and after the procurement. Land Registers has also been charging too much for its services resulting in it generating surplus income of over GBP 30 million since 2003.
It is disappointing that lessons emerging from this project were not identified by the Department and disseminated earlier. Many of the issues such as the need to properly scope projects; to manage risks to delivery; and to develop and harness essential skills were also evident in the Department's later Shared Services projects, examined by the Committee in 2008. Although this project predates the Gateway review process it nevertheless demonstrates the importance of subjecting major projects to ongoing review.
| Erscheint lt. Verlag | 3.6.2010 |
|---|---|
| Reihe/Serie | Northern Ireland Assembly Reports ; Session 2009-2010, 56/09/10/R |
| Zusatzinfo | Illustrations |
| Verlagsort | Belfast |
| Sprache | englisch |
| Themenwelt | Recht / Steuern ► EU / Internationales Recht |
| Recht / Steuern ► Privatrecht / Bürgerliches Recht ► Sachenrecht | |
| Wirtschaft ► Betriebswirtschaft / Management ► Rechnungswesen / Bilanzen | |
| Betriebswirtschaft / Management ► Spezielle Betriebswirtschaftslehre ► Immobilienwirtschaft | |
| ISBN-10 | 0-339-60333-X / 033960333X |
| ISBN-13 | 978-0-339-60333-2 / 9780339603332 |
| Zustand | Neuware |
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