Restaurant Basics

Why Guests Don't Come Back and What to Do About it

Bill Marvin (Autor)

Buch | Hardcover

240 Seiten

1992
John Wiley & Sons Inc (Verlag)
978-0-471-55174-4 (ISBN)

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An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

Momentous Minutiae. Outside Oversights. Annoying Impressions. Table Transgressions. Environmental Apathy. Menu Missteps. Service Stumbles. Attitude Errors. Vacant Verbiage. Culinary Catastrophes. Beverage Blunders. Cleaning Calamities. Restroom Repulsion. Family Fiascos. Disabled Disasters. Teenage Turnoffs. Elderly Irritations. Management Mistakes. Closing Comments. Helpful Homework.

Erscheint lt. Verlag	9.1.1992
Zusatzinfo	illustrations
Verlagsort	New York
Sprache	englisch
Maße	165 x 241 mm
Gewicht	506 g
Themenwelt	Reisen ► Hotel- / Restaurantführer
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-471-55174-0 / 0471551740
ISBN-13	978-0-471-55174-4 / 9780471551744
Zustand	Neuware