Accommodation Services
Seiten
2001
Hospitality Press (Verlag)
978-1-74009-558-7 (ISBN)
Hospitality Press (Verlag)
978-1-74009-558-7 (ISBN)
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This title aims to help the student to develop a complete understanding of the operational structure of accommodation services while focusing on the core competencies required by the National Hospitality Training Package.
Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues. This book aims to help you develop a complete understanding of the operational structure of accommodation services. "Accommodation Services" is designed to make learning easy. The concepts of the book are easy to follow and understand at the entry level of learning in the hospitality area. Written by hospitality industry professionals with experience in delivering training and teaching, this book can be used both in the classroom and workplace learning situations.
The book features: learning outcomes that introduce the content and give details of the learning goals to be achieved in each chapter; skills review sections that give a concise summary of each learning outcome and review questions to help you assess your progress; activities which allow you to practive your skills; and case studies on actual situations that encourage you to think about how to apply your knowledge in real life.
Accommodation services play a vital role in the success of any accommodation business, whether it is a five-star hotel or a caravan park. A guest's experience is keenly influenced by the service they receive from reception, porters, housekeepng and back office staff. These experiences will determine whether they become repeat visitors and how they recommend their stay to their friends and colleagues. This book aims to help you develop a complete understanding of the operational structure of accommodation services. "Accommodation Services" is designed to make learning easy. The concepts of the book are easy to follow and understand at the entry level of learning in the hospitality area. Written by hospitality industry professionals with experience in delivering training and teaching, this book can be used both in the classroom and workplace learning situations.
The book features: learning outcomes that introduce the content and give details of the learning goals to be achieved in each chapter; skills review sections that give a concise summary of each learning outcome and review questions to help you assess your progress; activities which allow you to practive your skills; and case studies on actual situations that encourage you to think about how to apply your knowledge in real life.
Introduction to accommodation services; promoting products and services to customers; performing clerical procedures; communicating on the telephone; receiving and processing reservations; providing accommodation reception; processing and maintaining financial transactions; conducting night audit; providing porter services; providing housekeeping services to guests; cleaning premises and equipment; preparing rooms for guests; dealing with conflict situations.
| Erscheint lt. Verlag | 30.6.2001 |
|---|---|
| Zusatzinfo | Illustrations |
| Verlagsort | Elsternwick |
| Sprache | englisch |
| Themenwelt | Weitere Fachgebiete ► Handwerk |
| ISBN-10 | 1-74009-558-8 / 1740095588 |
| ISBN-13 | 978-1-74009-558-7 / 9781740095587 |
| Zustand | Neuware |
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