The Concierge

Key to Hospitality

McDowell Bryson, Adele Ziminski (Autoren)

Buch | Softcover

256 Seiten

1992
John Wiley & Sons Inc (Verlag)
978-0-471-52893-7 (ISBN)

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Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.

Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

McDowell Bryson and Adele Ziminski are the authors of The Concierge: Key to Hospitality, published by Wiley.

What Is a Concierge?.

The Hotel and Its Management.

The Concierge Desk.

Guests: Who Are They and What Will They Ask the Concierge?.

Basic Training/On-the-Job Training.

Services Provided by a Concierge (Out-of-House).

Self-Education/Continuing Education.

Services Provided by a Concierge (In-House).

Tips and Commissions.

Ethics.

How Do You Build Your Reputation?.

Concierge Levels.

Getting Your First Job.

Stories from the Concierges.

Index.

Erscheint lt. Verlag	18.8.1992
Verlagsort	New York
Sprache	englisch
Maße	192 x 238 mm
Gewicht	454 g
Themenwelt	Weitere Fachgebiete ► Handwerk
ISBN-10	0-471-52893-5 / 0471528935
ISBN-13	978-0-471-52893-7 / 9780471528937
Zustand	Neuware