The Diego Masciaga Way

Lessons from the Master of Customer Service

Chris Parker (Autor)

Buch | Hardcover

208 Seiten

2014
Urbane Publications (Verlag)
978-1-909273-48-1 (ISBN)

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Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) and the Grand Prix de L'Art de la Salle. Diego's customer service knowledge and advice has proved inspirational for thousands in the hospitality and catering industry. Written by Chris Parker, an expert in communications and influence, The Diego Masciaga Way explains Diego's philosophy and his very practical approach to understanding, creating and, more importantly, maintaining exceptional customer service. It provides a thorough and practical explanation of the nature and value of service, delivering a unique range of real-world examples and training exercises for the development of the essential personal and team skills and processes necessary to provide exceptional customer service. Presented in an easy-reading and engaging style, the book encourages the reader to not only learn from the master, but apply that learning successfully to create customer service that both rewards and excels.

Chris Parker - is a writer, presenter, management trainer and consultant. A specialist in interpersonal and intrapersonal communication, Chris is the author of Five Essential Ingredients for Business Success; Campaign It! and the crime thriller Influence.

1. Service : The Essence 2. Recruitment & Training : The 3 H's 3. Leadership : In-between the first and last responsibility 4. Delivering Outstanding Service: What you make others see 5. Longevity, Consistency & Improvement : The habit of excellence

Verlagsort	Rochester
Sprache	englisch
Maße	129 x 198 mm
Themenwelt	Sachbuch/Ratgeber ► Essen / Trinken
	Wirtschaft
	Weitere Fachgebiete ► Handwerk
ISBN-10	1-909273-48-1 / 1909273481
ISBN-13	978-1-909273-48-1 / 9781909273481
Zustand	Neuware