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ManageFirst -  National Restaurant Association

ManageFirst

Customer Service with Answer Sheet
Buch | Softcover
240 Seiten
2012 | 2nd edition
Pearson (Verlag)
978-0-13-217932-4 (ISBN)
CHF 104,70 inkl. MwSt
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This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

 















The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students  is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

 

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

CHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE 

CHAPTER 2: CUSTOMER-CENTRIC SERVICE 

CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM 

CHAPTER 4: THE PROFESSIONAL SERVER 

CHAPTER 5: GREETING AND SEATING CUSTOMERS 

CHAPTER 6: DINING ROOM SERVICE 

CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY 

CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE

Erscheint lt. Verlag 13.8.2012
Sprache englisch
Maße 100 x 100 mm
Gewicht 100 g
Themenwelt Schulbuch / Wörterbuch
Weitere Fachgebiete Handwerk
ISBN-10 0-13-217932-6 / 0132179326
ISBN-13 978-0-13-217932-4 / 9780132179324
Zustand Neuware
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