Developing Communication Skills for Veterinary Practice (eBook)

Jane R. Shaw, Jason B. Coe (Autoren)

eBook Download: PDF

2024 | 1. Auflage
256 Seiten
John Wiley & Sons (Verlag)
978-1-119-38272-0 (ISBN)

Infos

Developing Communication Skills for Veterinary Practice

Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.

Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:

* Defines each communication skill, demonstrates techniques, and provides examples
* Emphasizes the importance of communicating effectively with clients and colleagues
* Provides a process and structure for coaching communication with colleagues
* Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
* Outlines best practices for effectively communicating using technology

Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.

Autor

The authors Jane R. Shaw, DVM, PhD, is a Professor in the Department of Clinical Sciences at the College of Veterinary Medicine and Biomedical Sciences, Colorado State University in Fort Collins, Colorado, USA. Jason B. Coe, DVM, PhD, is a Professor in the Department of Population Medicine at the Ontario Veterinary College, University of Guelph, in Guelph, Ontario, Canada.

Inhalt

Acknowledgements

About the Authors

How to Use this Book

Chapter 1 - Introduction

Chapter 2 - Communication Styles

Chapter 3 - Opening the Interaction

Chapter 4 - Information Gathering

Chapter 5 - Attending to Relationship

Chapter 6 - Attending to Task

Chapter 7 - Diagnostic and Treatment Planning

Chapter 8 - Closing the Interaction

Chapter 9 - Communication Coaching

Chapter 10 - Transferring the Skills

Chapter 11 - Now What

Appendix 1 20 Communication Skills

Appendix 2 Skills Checklist

Appendix 3 Coach Process Card

Index

Produkt-Details

• Erscheint lt. Verlag: 20.3.2024
• Sprache: englisch
• Themenwelt: Veterinärmedizin
• Schlagworte: Praxismanagement i. d. Veterinärmedizin • Veterinärmedizin • Veterinary Medicine • Veterinary Practice Management
• ISBN-10: 1-119-38272-6 / 1119382726
• ISBN-13: 978-1-119-38272-0 / 9781119382720