Air Rage

The Underestimated Safety Risk

Angela Dahlberg (Autor)

Buch | Softcover

328 Seiten

2016
Routledge (Verlag)
978-1-138-25673-6 (ISBN)

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This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

Angela Dahlberg is president of DAHLBERG & ASSOCIATES, an aviation management consultancy located in Calgary, Alberta, Canada. Angela Dahlberg received her education in Bonn, Germany, Madrid and Salamanca, Spain. She brings to D&A 25 years experience in aviation management. Her responsibilities increased progressively covering line management, training, station operations control management, cabin safety policies and procedures, and regional management. Angela Dahlberg has researched the phenomenon of disruptive passengers since 1995. She is a member of the Transport Canada Working Group on Prohibition of Interference with Crew Members.

Contents: Air rage - developing a new understanding; The air traveller - a human factors issue; The air traveller - the changing face; Crew members; The aviation system; Passenger risk management; Appendices; Bibliography; Index.

Erscheinungsdatum	08.01.2017
Verlagsort	London
Sprache	englisch
Maße	156 x 234 mm
Gewicht	453 g
Themenwelt	Natur / Technik ► Fahrzeuge / Flugzeuge / Schiffe ► Luftfahrt / Raumfahrt
	Technik ► Fahrzeugbau / Schiffbau
	Technik ► Luft- / Raumfahrttechnik
	Technik ► Umwelttechnik / Biotechnologie
	Wirtschaft ► Betriebswirtschaft / Management
ISBN-10	1-138-25673-0 / 1138256730
ISBN-13	978-1-138-25673-6 / 9781138256736
Zustand	Neuware